Esato Forums - Sony Ericsson / Sony : Software, Firmware and Drivers : Lost credit in Totalserver

Index Menu

> New Topic
> Reply
< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > Lost credit in Totalserver Bookmark topic

hellaspanos Posts: 20

Hi there!
I tried to use totalserver in order to unbrand my SE phone but my battery died during the process so i end up with a dead phone and a a lost creadit. I sent e-mail to both the addresses "reportfiles@gmail.com" (4 days ago)
and "support@totalserver.net" (2 days ago) with all the files needed attached but nothing really happened. Does anyone have any experience with a similar situation? Has anyone ever got back a lost credit? I'd really like to know.

[ This Message was edited by: hellaspanos on 2007-07-31 08:07 ]
--
Posted: 2007-07-31 09:00:18
Edit : Quote

Burgaz Posts: > 500

I really doubt your going to get the credit back... They tell you before you start to make sure your battery's fully charged... Sorry to be blunt but it sounds like it's your own fault!
--
Posted: 2007-07-31 09:08:13
Edit : Quote

hellaspanos Posts: 20

My battery was fully charged. It just died during the proccess and i had it replaced (i also had my phone customized in a se service center). But even in their client they state that they will consider to return the credit if you send them the error files and the screenshot produced by the client when the error happened. Anyway shouldn't they send an e-mail just telling that they cannot give me my credit back???.

[ This Message was edited by: hellaspanos on 2007-07-31 08:23 ]
--
Posted: 2007-07-31 09:12:52
Edit : Quote

aremaboy Posts: > 500

You could have used Wotan Server...
--
Posted: 2007-07-31 09:54:00
Edit : Quote

hellaspanos Posts: 20

I now know....
Next time I'll do so..

--
Posted: 2007-07-31 12:54:40
Edit : Quote

hellaspanos Posts: 20

Still nothing.....
--
Posted: 2007-08-02 10:52:24
Edit : Quote

hellaspanos Posts: 20

Yesterday (7-8-07) i sent an e-mail to support.
Up to now no answer!!!! They didn't even bother letting me know that they will not give me my credit back!!! Great customer support and of course customer respect (i only expected an answer to my 3 e-mails no matter what the answer was!!!). Gongrats TotalServer, keep up the good work!!!

--
Posted: 2007-08-08 10:10:51
Edit : Quote

New Topic Reply