General discussions : General : CPW/Samsung have replaced my phone with a lower end
>
New Topic
>
Reply<
Esato Forum Index
>
General discussions >
General
> CPW/Samsung have replaced my phone with a lower end
Bookmark topic
Yesterday went to collect my D900i as its been in repair for a month as I mucked up the IMEI after entering a unlock code believing this was 1.
anyway when I went in CPW they told me Samsung had replaced the handset then the Shop assistant gets the phone brings it back he hands me over a Black D900i I assume it is anyways it's New etc however when I get home and I test the phone to see if it's unlocked which it is then I discover it's a D900 handset now im not happy ive tried to sell this and looking on eBay I can't even get £100 for it is there anything I can do?
My D900i cost me £149.99
CPW have had the reciept back off me is it wise if I take it back and complain? any ideas peeps
--
Posted: 2007-08-19 22:53:27
Edit :
Quote
@Miss UK
Of course go back to CPW and scream blue murder they have replaced your phone with a lesser model and that's just not right demand either the same model you bought or your money back is what i would do. By the way don't actually scream as that will get you no where fast but ask for the manger and explain everything in a calm and polite manner if you can. If they refuse tell them you will be reporting them to trading standards how old was the phone you returned?nad dependant on their advice may well issue a County Cort Summons hopefully that should have the desired effect. Sorry one last thing i don't quite get do you still have a receipt or not as other wise without one this will be much harder to prove and may cause you problems.
Marc
_________________
Nokia E61, 2gb Sandisk, Fring, Shure EC2g
Honoured to have won BEST DEBATER
[ This Message was edited by: Dogmann on 2007-08-19 22:22 ]
--
Posted: 2007-08-19 23:18:23
Edit :
Quote
The big issue though is that I mucked up the imei on the last 1 and in Samsungs terms it mentions they cannot fix ammend these under warranty,
I didn't buy the phone of CPW and yet they still went out of there to sort it for me the replacement phone is probaly a refurb but it looks brandnew the guy told me it was new, it's sim free etc.
the phone I messed up was 2 months old!
I don't intend on keeping the phone but it's not the same phone as I bought it's not got flight mode nor the radio lol
I don't know what to do I could take it back then they might say why didn't you look at it instore or wheres the reciept they may say it was nothing to do with them etc
--
Posted: 2007-08-19 23:27:08
Edit :
Quote
Silly question time:
What were you doing changing the IMEI?
--
Posted: 2007-08-20 00:33:26
Edit :
Quote
I wasn't changing the IMEI I entered a Code beleiving it was a unlock code.
the code reset the EEPROM on the phone and the Imei was reset
--
Posted: 2007-08-20 00:38:26
Edit :
Quote
Ive decided im gonna take it back on Tuesday im clearley not happy that it's a downgraded phone im loosing out on £70 if I sell it considering it's selling for that price on eBay my D900i is worth more and I want one of them back
--
Posted: 2007-08-20 00:43:28
Edit :
Quote
@Miss UK
I suppose it's worth a try but as it was you that erased the EROM maybe you should just be great full that they did anything for you at all. I suppose it's worth a try but then they could of just given you back your original phone that wasn't working and that would obviously of been far worse. Good Luck
Marc
_________________
Nokia E61, 2gb Sandisk, Fring, Shure EC2g
Honoured to have won BEST DEBATER
[ This Message was edited by: Dogmann on 2007-08-20 10:35 ]
--
Posted: 2007-08-20 11:35:12
Edit :
Quote
I will wonder along tomorrow to CPW..
Thats what im thinking @ Dogmann,
ive had a replacement cos of that they didn't have to give me it really!
but thing is CPW told me they'd sort it for me under the warranty they have but it's not the correct handset it's worth less then the D900i
I can't even get £100 for it on eBay with a 1GB
thats whats hacking me off the D900i cost me £149.99
and this bag of crap is £70
--
Posted: 2007-08-20 14:50:11
Edit :
Quote
Well, there sure is a price difference, but your D900i was locked and used (only for a short time, but still), the replacement is, as far as I understand, unused and unlocked.
These are a lot easier to sell and at a better price, than locked ones, you'd keep this in mind, when comparing prices.
Plus : you got rid of your "illegal"
phone rather easily
.
But of course you can give it a try at CPW, I hope successfully !
_________________
K320i, V600i, K600i, K700i, K750i, K800i, P990i
W800i, W810i, W900i
[ This Message was edited by: Marly on 2007-08-20 15:49 ]
--
Posted: 2007-08-20 15:57:17
Edit :
Quote
don't tell them what you did to your original one tho. If they asked it was working one minute, next thing you know the screen started to flash white, you removed the battery and it ended up like it is. There's no need to tell them more than they need to know.
[ This Message was edited by: jagger2k on 2007-08-21 03:27 ]
--
Posted: 2007-08-21 04:26:47
Edit :
Quote
New Topic
Reply
