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< Esato Forum Index > General discussions > Non mobile discussion > Virgin Media call centre = Shambolic Bookmark topic

Ok dudes,

So i phone up virgin to have a problem with my modem fixed, as the signal keeps dropping.

I'm speaking to the guy who started of very helpful until he couldn't fix my problem, after about 18 minutes of the call he informs me that the call will cut of after 20 minutes!

I was shocked at this, So i asked if he was targeted on how long his calls were, I was told no, only to be told 2 seconds later that he was targeted on the lenght of the call!

I then asked if he would fix me problem and ... the line went dead!

So virgin media call centre's are shambolic in my eyes!
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Posted: 2007-08-23 21:07:00
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yes it is!

virgen is always down! and you have to pay to see how long untill your service will be back!
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Posted: 2007-08-23 21:10:42
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it often helps if you know a member or ex-member of theres like my mate does, our broadband keeps going down and we're having a repull done thanks to him he knows alot of the staff and has hounded them to come and sort it lol

never had any probs with there customer services there based up Brierley hill aren't they for the whole UK? or do they have other call centre for other parts

Brierley hill is up my street no wonder there service has to be fast lol


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Posted: 2007-08-24 17:17:53
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Hi all,

Well when they were still NTL and they first stopped their 0800 number and i always got my calls to them refunded as told them it was outrageous that if i had a problem with their service not working charging me for reporting a fault was completely out of order and always got my charges refunded.

Also as i always lived in what where ex Cable and Wireless area's and couldn't get any of the interactive services got huge discounts on my charges as complained i was being charged the same as customers that got all the services whilst i couldn't access them. Haven't been with them for quite a while now so not sure what differences Virgin have made. Gave up on both NTL And Sky and just use a USB dongle for my TV needs with free view all for free on my laptop.

Marc

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Nokia E61, 2gb Sandisk, Fring, Shure EC2g


Honoured to have won BEST DEBATER

[ This Message was edited by: Dogmann on 2007-08-27 00:03 ]
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Posted: 2007-08-27 01:02:36
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