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About three months ago, I did the annual sorting out of my personal and business finances and decided that I no longer need a monthly contract since nowadays I'm mostly office-based and so only really use my mobile for very short, occasional calls. I'd been with Orange for about four years and so was entitled to cancel with the usual 30 days notice.
So, I call Orange to cancel my contract. After being transferred to the wrong department SEVEN TIMES, wasting over half-an hour of my time, I finally get through to the right people.
The cancellation process itself was quite painless. Or at least I thought it was. A pleasent, well-spoken gentleman asked my why I wanted to cancel and, after I explained my situation to him, asked me if I wanted Orange to send me a PAYG sim card. I declined, explaining that I have a drawer full of the bloody things and so would just like the contract terminated ASAP.
All seemed well until the next day when I received a phone call from Orange asking me why I wanted to cancel my contract. I was a little perplexed by this, but repeated my reasons anway.
'Oh, we're sorry to hear that' said the young lady in a Northern Irish accent that was so thick you could have lined a nuclear reactor with it. 'We'll send you out a pre-pay sim card and when you activate it, we'll cancel your contract.'
'No no,' said I, still calm at this point but getting increasingly agitated. 'I don't want a sim card thank you, and you were actually supposed to cancel my contract yesterday.'
'Ok Mr. Cycovision (I'm not telling you my real surname!) thanks for your time etc etc.' and with a cheery bye, she hung up.
Six hours later, guess what? That's right, a phone call from Orange asking me why I wanted to cancel my contract. Biting my tongue, I went through the whole procedure yet again and afterwards, asked them to assure me that the contract was cancelled. They did, I hung up and stomped around the flat for a few minutes moaning at Mrs. Cyco about 'morons', 'full-frontal lobotomies' and 'inserting sharp objects into their orifices'.
Anyway, this was about two months ago and guess what I found lying proudly on my doormat this morning? An Orange phone bill. For £79. Now, at this point I should explain that I have a very loud voice. We're talking Brian Blessed volume here so, after scaring the life out of the cat, Mrs. Cyco and probably many of the neighbors with a string of obscenities that would have made Roy Chubby Brown blush, I grabbed the phone, called Orange and, after three different departments, was asked: 'didn't you receive the sim card that we sent you?'
Have you ever seen the comedy film 'Clockwise' where John Cleese grabs a branch from a nearby tree and starts beating the hell out of his car? Well, something similar would have happened to my cordless phone had Mrs. Cyco not stopped me in time.
Anyway, they now swear on their nearest and dearest's lives that the contract is canceled and I will not have to pay them a penny. I'm not convinced though. Not one bit.
Why oh why do the bigwigs at Orange insist on treating us this way, and making their poor staff do all the dirty work and therefore take the flak? At the end of the day it's dishonest. If I'd have set up a direct debit (which I never do for exactly this kind of reason), they would have taken the money automatically and in my book, that's tantamount to theft!
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Posted: 2007-09-21 16:09:51
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Sorry hear about your troubles with orange i know of the lost time spent trying to talk to them they are about as much use a chocolate tea pot they really need to sort themselves out
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Posted: 2007-09-21 17:12:00
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Thanks
I've nothing against Orange staff, nor indeed the quality of their mobile services. But they've very nearly lost me as a customer since, after today's performance, I considered sticking an O2 pre-pay sim card in my phone instead of the current Orange one.
I know that I'm just one small fish in a sea of many but they seemed quite concerned about losing me when they kept ringing me up!
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Posted: 2007-09-21 17:21:55
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I think all these companies are just the same
btw, I think that was a scene from the Fawlty Towers episode "Gourmet Night", although yes, I have also seen Clockwise! a great movie!
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Posted: 2007-09-21 17:23:04
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Yeah the actual staff are polite and helpful there seems to be something missing to support them i tried to port a number from t mobile to orange the said it would take seven days took three weeks
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Posted: 2007-09-21 17:25:41
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I think that the problem at orange at the moment is that there is no guidance from the top.
Its money money money at the moment too.
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Posted: 2007-09-21 17:39:52
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I hope I don't get any crap when I cancel my 8 year contract with 02 come November 23rd, I am not very happy due to the fact that there data is sky high and my current bill was £60... ive send emails to them that im not happy so far they haven't bothered replying to any of them and to knock that off they've taken the amount of of the bill earlier this month lol...
Im just not a happy bunny with them atm as like yourself
I wonder if you will get the 0range Payg sim still lmao !!!
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Posted: 2007-09-21 17:48:07
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I hope for their sake they don't still send me a bloody sim card
I know how you feel though. £60 is a lot of money to most people but these companies just don't seem to care and think that we can magic it out of thin air.
Perhaps if they sacked all of the highly paid tosspots who sit there all day dreaming up ways to make things more complicated than they need to be, we could all be on pay monthly with reasonable bills.
@darrengf
Yes, I've noticed that Orange have been much more aggressive with their sales strategies lately. I think they're a bit skint after buying out Wanadoo
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Read my cartoon strips on B3ta.com[ This Message was edited by: Cycovision on 2007-09-21 17:00 ]
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Posted: 2007-09-21 17:56:37
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Ummm, i had quite good experiances with Orange CS this week, they transfered the credit accumulated on 4 PAYG sims onto one new one instantly, and i had a number ported from O2 in 4 days flat.
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Posted: 2007-09-21 19:34:41
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Really your a lucky one then they should have you stuffed and left in their reception ha ha
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Posted: 2007-09-21 19:42:49
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