Sony Ericsson / Sony : GPRS, WAP, MMS and Email setup : O2 online Contacts please ! F*** me about so much
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Hi guys and gals,
I have been having a F*** great time trying to get O2 PAYG to activate my MMS, 30 emails and each took 5 days to reply to...To cut a long story short, they agreed to activate my MMS on the 25th email and asked me to send my soft vers which is the latest R5D007 T68i and now they say MMS only compatible with R5CXXX, Bolloks ! Spent loads of money on their 50p a min number and now this ! Has someone got the email address for KAREN MOORBY head of O2 please or some senior persons address. They are useless they havent got a f*** clue what they are talking about.
Sorry about the F**** but I am pissed, im sure I am not the only one so please post email addreses, I have also copied watchdog into it as im sure im not alone.
Thanks.
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Posted: 2002-12-12 23:34:00
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Most of their email addresses are as follows. FIRST NAME.SURNAME@o2.co.uk also even tho u r a o2 online PAYG using the same name format send the email 2 @btcellnet.net 1 of them will work.
This post was posted from a T39
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Posted: 2002-12-13 00:53:00
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Just send the following to mycare@o2mail.co.uk: your name, phone number and tarif details, and then inform them that you need gprs activated to use mms as you already have the settings from sony ericsson. I did exactly this about a month ago and a customer service bloke sorted it out the next day. Try asking for mohammad imran or mohammad pasha.
This post was posted from a T68i
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Posted: 2002-12-13 01:21:00
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No-one here named Karen Moorby mate, you've been led up the old garden path on that one.
I know the two Mohammeds mentioned though, thoroughly top blokes
Jalu
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Posted: 2002-12-13 18:22:00
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Hi guys,
You dont know who Karen Moorby is ?? Jalu mate she is head of your E-CARE dept ! as stated on all the letters from O2 online.
Anyway I got GPRS but still user barred on MMS but I got Watchdog on the case now as they are very interested at the fact that staff do not know what they are doing and the 5 day response times ! I am currently in correspondance with High level complaints, they seemed very interested in me all of a sudden as soon as the BBC got involved, they too have had a lot complaints for O2 online ! Go on make a complaint to them iff you had a bad experience, the more the merrier.
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Posted: 2002-12-23 01:36:00
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Hopefully watchdog have an effect on o2 before their free service runs out on jan 31st! Do you know when they are going to air it on tv?
This post was posted from a T68i
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Posted: 2002-12-23 03:08:00
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Posted: 2002-12-23 08:54:00
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Posted: 2002-12-23 20:16:00
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Theres a suprise more bad feedback about o2 customer service! Jalu works 4 o2, shame he isone of the few helpful ones. My other posts under other threads backs up that o2 need 2 buck their ideas up quickly before the backlash starts!
This post was posted from a T68i
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Posted: 2002-12-23 21:04:00
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My problem is with sms i can send fine but i an sick of people sending me them and them never arriving! I have even tried sending myself some from vodafone and i get message not sent error about ten per sent do not come through but customer services say there is no problem
This post was posted from a T68i
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Posted: 2002-12-23 23:52:00
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