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< Esato Forum Index > Sony Ericsson / Sony > General > video calling with k850 in CANADA (rogers) is it possible? Bookmark topic

ok so rogers is the first and only carrier in north america to offer video calling and i was really looking forward to make my first video call to my friend who has the nokia n73 (also with rogers)...... to cut the story short, it wont work, and im really pissed off because neither rogers or sony ericsson can explain why its not working, rogers keeps saying that because i dont have a rogers phone and how the k850 is unlocked, thats why its not working.... then i call them again and another person says that its a setting in my phone that needs to get changed and sony ericsson should help me with that,, im really confused.

rogers charges 5 dollars a month for unlimited video calling
unlimited itnernet, chat, email for the first 3 months (10mb limit after the 3 months)

does anybody know if k850 should work with rogers video calling or not?

thank you
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Posted: 2007-11-14 05:09:47
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could it have anything to do with the settings??
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Posted: 2007-11-14 16:38:48
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Well..

K850 is a 3G phone and works with Videocall.
Question is when you calling from that place, is there 3G coverage..

Or go to Setting if you phone is only on GSM or on GSM and 3G.
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Posted: 2007-11-14 16:55:07
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Same thing hapened to me when i was trying to get gprs internet on my k800i. Rogers put the fault on the handset or SE, while SE put it on Rogers.

Finally someone here gave me some help to manually enter the settings i neeeded and everything was fine after that. Receiving the settings by sms from both rogers or SE was not working.

So my guess, since 3g is now available, yes it should work, and the problem is with the newbies working at Rogers.
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Posted: 2007-11-14 19:00:22
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Oh and you should check the UMTS/3G section, and your thread would have been better there too. More chance to get help.
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Posted: 2007-11-14 19:12:40
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truth is that this is my first sony ericsson phone and im still trying to learn the menu and settings... and yes my area covers 3g and i get full coverage from where i am and the idiots at rogers piss me off whenever i talk to them. one of them even had the guts to say that my phone is messed up... can you believe it??

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Posted: 2007-11-15 03:00:52
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What you FAIL to understand is that you are TOO a NEWBIE with this phone ... it just came out silly.

Use your EXISTING experience with ANY phone that is capable with MMS.
1) check & RECHECK your settings for MMS.
2) SEND yourself an MMS first, this tells the network switch to ENABLE your ability to SEND/RECEIVE even if its set to a "legacy" state, but it really shouldn't - it should just work.
3) call Rogers to MAKE certain your pkg/plan has MMS enabled.

Cool?

@n4d3r !
Hey dude I got a friend that has a K850i on Rogers and MAY have a solution for you.

Ok try to list ALL the GPRS/3G/MMS settings you have and how you're trying to make a video call. PM me today so I can try to help ya out.
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Posted: 2007-11-17 20:39:08
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Are you in a 3G area? The K850 is set to 3G/GSM?
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Posted: 2007-11-17 20:51:46
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80% of the times my phone shows the 3g sign, and i only try video calling when i get that signal. And yes i already set it to gsm/3g networks.

i recently went on sony ericsson website and downloaded settings for internet and mms, now when i go to my data profiles, i see Go Rogers and Rogers Media :S i dont know which one is for which, like can i set Rogers GO for internet and Rogers Media for mms? sorry if im sounding like a noob, like i said im new to this whole mms and video calling stuff (upgrading from a motorolla rokr) but im pretty quick wth technology so im learning things fast,

here are my settings for Go Rogers:
Name: Go Rogers
External ID: 2
APN: goam.com
Username: wapuser1
Password: ***
Login request: Off
Ip address: ...
DNS address: ...
Authentication:
PAP
Data compression Off
Header Compr: Off
Proxy settings : On,
Multiple

and for Rogers Media
Name: Rogers Media
External ID: 9
APN: media.com
Username: media
Password: *****
Login request: Off
Ip address: ...
DNS address: ...
Authentication:
PAP
Data compression Off
Header Compr: Off
Proxy settings : Off,
Multiple
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Posted: 2007-11-17 22:33:51
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Is your SIM card a 4000 series sim card?

Go Rogers = wap browsing.

Rogers Media = MMS correct.
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Posted: 2007-11-17 23:27:28
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