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Mobile phone networks must allow consumers moving to a rival network to take their mobile number with them and consumers must be able to receive calls on that number within two hours of moving to the new network, under new rules coming into force in 2009.

Consumers can currently wait for up to five days for number porting under Ofcom rules. A target for reducing that period to two days by 1 April 2008 had been set previously. Today, the communications regulator said two hour transfers must now be implemented by 1 September 2009.

The rules are intended to make it quicker and easier for consumers to keep their number, thereby strengthening competition and consumer convenience, according to an Ofcom statement. In addition, industry will be obliged to ensure that the new porting process includes certain levels of protection for consumers.

Ofcom is also requiring industry to co-operate to create a common database to handle calls and to pave the way for more efficient call routing. The database will also ensure that consumers are not affected by problems with their old network, after they have ported their number.

The new database will make it possible to route calls to ported numbers directly to the new provider's network without the need for the call to travel over the previous network. The database will remove dependency on the previous network.

"Consumers deserve a quick and easy process for switching while retaining their number," said Ofcom chief executive Ed Richards. "These measures will promote competition in the UK mobile market and act directly in the consumers' interest. Our new rules set tough but achievable deadlines to put new systems in place and I look to the industry to implement them effectively."

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Posted: 2007-11-30 11:54:08
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Its such a nightmare trying to do it at the moment from what i have read from other users, the sooner the better.
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Posted: 2007-11-30 12:41:23
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This is great news, only a couple of days to port from 1st April next year. This ease of potential network transfer should spring the operators into better loyalty/contract renewal bonuses & deals?
We'll wait and see though........
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Posted: 2007-11-30 13:59:13
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Thats great news though i have a question regarding number porting. Is it true that people who transfer their number to another network have connection problems. The reason i ask is i know a few people who took their number to another network and they said the get far to many calls not connecting and going to voicemail. Plus whenever i call them despite a strong signal all i get is the line going dead and i have to hang up and reconnect it just goes silent. I think its cos the call gets routed through the originating network and then to the new network and that causes problems. Thats why i have never ported my number. Anyone know of these problems.

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Posted: 2007-11-30 15:30:03
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What networks ae your friends on?

I transfered from 02 to Vodafone on the 19th Nov 02 said they would issue my pac within 48hrs it didn't arrive so I phoned them up for it and gave it me, 2 days later I got a pac code text message lmao
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Posted: 2007-12-01 00:21:33
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Well they both transfered from O2 to Vodafone. But whats funny is that i get my free calls to O2 mobiles and landlines on O2 Favorite Place and when i make a call it says FREE CALL before it connects. Now her number used to be O2 but is now on Vodafone but when i call her it still says free call. So its not really fully intergrated into the new network but its great i can still phone her for free. But back to th point getting your PAC code from your network is a pain cos they dont wanna lose you and they keep asking so many questions. Sean Burns in Birmingham.

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Posted: 2007-12-01 04:31:15
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