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Is it true that you have seven days to return a product ordered over the internet with no penalty as long as it is in the condition it was bought? Also I was under the impression that firms could not charge a "restocking fee" under the same circumstances?
PCW Business charge a 15% restocking fee or £20 which ever is the higher and also charge you nearly £7 to pick up the item?
Surely not right?
Doug
[ This Message was edited by: dougproctor on 2008-02-04 20:21 ]
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Posted: 2008-02-04 21:13:09
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Here you go:
http://www.oft.gov.uk/advice_[....]/distance-selling-regulations/
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Posted: 2008-02-04 21:35:28
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From my understanding they must refund you in total. They may only charge for collection of the item if it stipulates that in the terms and conditions by the seller.
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Posted: 2008-02-04 21:43:34
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Thanks for that. They need reminding, me thinks. Bloody PCW!!
Doug
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Posted: 2008-02-04 22:18:02
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not just the UK law..
European long distance selling laws also stipulate that...
give 'em hell Doug!
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Posted: 2008-02-04 22:48:19
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