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alexlindley Posts: 57

Hi,

Just had my k850i touch sensors die, I've tried taking the battery out for a bit, but they still don't work when I restart it.

Does anyone know if this is a hardware issue (ie. something has physically broke in my phone) or if it is a software issue which could be fixed by reflashing the firmware and a hard reset?

I suspect it will be the former and I'll have to send my phone in for repair again. Piece of crap.

Cheers for the help.
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Posted: 2008-02-29 17:44:11
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daviep Posts: > 500

have you tried a master reset
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Posted: 2008-02-29 21:31:25
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alexlindley Posts: 57

I can't get to the blummin option in the settings menu cos the three buttons at the top arn't working.

Is that the reset you meant?
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Posted: 2008-02-29 21:37:28
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aremaboy Posts: > 500

Hardware I guess. Check http://www.setool.net, go to General FAQ--last page (page 5). There is info about it. It's K850i keyflex problem. Is it your case? I think you're supposed to pay a visit to SE Service Centre.

[ This Message was edited by: aremaboy on 2008-02-29 20:48 ]
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Posted: 2008-02-29 21:44:00
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DonJuan Posts: > 500

i would try to update your firmware via davinciteam first though
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Posted: 2008-02-29 21:55:30
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alexlindley Posts: 57

New keyflex I guess.... crap. Thanks for the info though, at least I know what the problem is.

I don't know if I want to spend money on the davinci update again, what do you think the likely hood of this working is?

Otherwise I guess its another 3 weeks without my phone. I've only had it about 10 and 3 of those have already been at the service centre, can't believe I paid so much for this.

Do SE ever give out replacement phones if you get really angry about constant problems and not getting what you paid for?

[ This Message was edited by: alexlindley on 2008-02-29 20:58 ]
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Posted: 2008-02-29 21:57:11
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DonJuan Posts: > 500

i have updated mine through davinci a few teams and the first problem was the operation failed message on everything. It always fixed it. I use davinci cus i live in the US i cant wait 3 weeks without a phone
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Posted: 2008-02-29 22:37:32
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Terminatorak Posts: 192

This happened to me, I think it's a hardware issue because I dropped my K850 and thats why it happened; also if it shook it a few times or held it upside down lol it the three touch sensitive buttons would sometimes work. Anyway, I contacted O2 and sent my phone back and they gave me a refurbished one, I've also looked around and it appears to be a common issue so you should take it to an SE service centre.

[ This Message was edited by: Terminatorak on 2008-02-29 21:44 ]
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Posted: 2008-02-29 22:43:18
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vee-m Posts: 51

Just had mine returned after two weeks with the same fault.
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Posted: 2008-03-01 01:42:42
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alexlindley Posts: 57

Cheers for the info. I'll send mine back on Monday... again.

@vee-m
Did they just repair your old phone or give you a new one?

[ This Message was edited by: alexlindley on 2008-03-01 09:42 ]
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Posted: 2008-03-01 10:42:00
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