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< Esato Forum Index > Sony Ericsson / Sony > Symbian phones > [Updated] - P990 CDA change voids warranty ! - this is CRAZY!!! Bookmark topic

UPDATE:

I've finally got my P990 back, fixed totally for free (it got a new main board, so, new IMEI ). Well, it's not in my hands, it's with my father and I'll have it in the weekend. It wasn't easy, though. I first sent it to be fixed in Spain by Servicio10, but there was some kind of problem with the post office and it took more then one month to the package to get back in my hands. I sent the phone again and this time it got there. It took arround two months to be actually fixed and another two to get back. Following SE's amazing way to treat clients, this guys told me that they couln't send the phone back to me, only to an address in Spain... Happily my father's company has an office in Madrid, so it got there (at the third try...) and was then sent to Portugal.

Now, that letter to SE... They need to know I do not forget! And they'll have to explain me why the support is different in two countries which are both in the EU.

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Hi all

Just to share this with you.

My P990's jog was stuck, didn't come out and the center button in the flip simply didn't work. As my phone was still in warranty period, I sent it to Vodafone to be fixed. 2 days later I got it back, but not fixed, they said that they (SonyEricsson) wouldn't touch the phone, as the software didn't match the product code. I used KK to rebrand it and sent it back. Again, 2 days later I got it back not fixed. "Even thought the software matches the product code, this phone has already been width different software". Phoned SE customer support number and they told me that it actually voids the warranty (I'm still looking for the warranty terms in SE's site to check this...). Anyways, they told me that the technical support centers were only authorized agents, there were no SE stores or support centers. So, all I had to do was sending the phone to another support center where they hadn't seen my phone width Generic1 and hopefully they would fix it. I did it and I'm waiting, hope it works... By the way, I'm from Portugal, don't know if it's like this in other countries...

[ This Message was edited by: DJ_Snake on 2008-03-18 00:20 ]

[ This Message was edited by: DJ_Snake on 2008-10-15 14:54 ]

[ This Message was edited by: DJ_Snake on 2008-10-15 14:55 ]

[ This Message was edited by: DJ_Snake on 2008-10-15 14:57 ]
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Posted: 2008-03-04 12:27:38
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Yep, any kind of messing around with your phone like changing the software, or even just opening up the phone (if they can tell you have done this) will void the warranty. There would have been warnings before you flashed it.

Anyway, good luck, I hope SE fixes it for you.
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Posted: 2008-03-04 12:30:52
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I found this:

"(...) Nor does this warranty cover any failure of the Product due to accident, software or hardware modification or adjustment (...)"

which is different from this:

"Tampering width any of the seals on the Product will void the warranty"

I mean, if you open the phone, the warranty will be immediately void.

If you mess width software AND it causes damage, then then the warranty will be void.

So, they would have to prove that changing CDA made my jog get stuck and my center button not work...

That's what I think...
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Posted: 2008-03-04 12:51:05
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Nah. That sounds logical - it'll never fly.
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Posted: 2008-03-04 12:54:01
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Believe me, if they don't fix my phone, I'll take the warranty there and they'll have to explain to me how CDA changing broke my keys, even if they don't fix it after. Why are there so many stupid people in telecommunication business? Man...
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Posted: 2008-03-04 13:18:51
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I think you will find that if the warranty is void, they won't fix it no matter what the cause. The warranty isn't in parts. One warranty covers the whole phone, so as soon as it is void, that's it.

In other words, as soon as you have done ANYTHING to void your warranty, that is the end of the warranty. You can't expect them to fix it, because that would mean that the warranty is still good. And you can't have a partially good warranty, it's either good or void.

Plus SE will probably reject you just because you fiddled with your phone. they hate that.
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Posted: 2008-03-04 13:24:08
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Why are they so stupid? It's because the last fifteen years, the telecom business has been based on the idea that the markets must continue unchanged - so they fight change at any turn. Which is taken well care of by ensuring that no effort whatsoever is spent on improving any services, while some effort is made to lock down others, such as data- traffic. Because all that represents to most phone- companies is loss, since all customers evidently need to be forced to talk to other people.

You can see that now with all the deals for calling inside the network - they have been forced to expose the actual operation- costs, but they cannot manage to reinvent themselves. So therefore the customers need to be fought, as long as is humanly possible.

And that thinking does perpetuate itself throughout the way the business works. I was told in so many words by a representative (I was working on a project for one of the companies through the university) that I was an idiot who didn't understand how the market /really/ worked, for example - when I suggested that it probably was time to drop the "unit" price on transport- services altogether (because obviously the operating costs - they are not really dependent on how much you call, and most systems are easy to develop now so they're more than strong enough to take care of anything we can throw at it. And evidently it's been automatic for, you know, at least a couple of years. So therefore a pricing model more geared towards subscriptions for specific services, such as web or IM, push- mail, develop digital photos, location based services, video, text, and so on, might be the way to go. But that would mean change, of course, so therefore...).

Because that's just not how this works. And if it does change, it will be between cut- downs and redundancies again (and in our case, the state probably has to rescue the poor businesses and sponsor some jackass to up the cost for the basic services). Just like it was when the telecoms discovered they couldn't expand at the same rate fifteen years ago, and had their feelings hurt, so we needed to give away the entire nationalised grid (paid for by tax- money).

Anywyay - so therefore - the customer must be fought, or else everyone is going to lose their job, and things will start to unravel, and all hell breaks loose. lol.

_________________
The p1 Whiki

"Brothers and Sisters, believe! Believe in the salvation of Demand Paging, 'eah!"

[ This Message was edited by: Nipsen on 2008-03-04 13:13 ]
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Posted: 2008-03-04 14:10:52
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And I hate them...

How nice would it have been if ASUS had rejected my latop when the DVD writer stopped working just because it had or had had Linux installed?

It's not that different, that's what SE and others have to realize...

About the warranty, I don't want a partial one, I'll just want them to prove me, given the terms, that I have voided it at all.
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Posted: 2008-03-04 14:11:39
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It's an excellent point. That's exactly how it is.

(The idea, for example, that it might be possible to register a specific program, with certain ports, on a portal - and then pay a set fee a month for the services routed to that program once it was cleared by the telecoms, for example (to avoid increased damage and repairs, etc) - it's been suggested.. once or twice *cough*. But it won't happen. I mean - all the ceos would have a break- down. And we can't have that.)
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Posted: 2008-03-04 14:18:35
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I CAN'T BELIEVE THIS!!!

I got my phone back. Not only they didn't fix it but also keys 1,2,3,up and left soft are not working now. They broke them and won't admit! PLUS they say they won't repair the phone with or WITHOUT warranty!!! They won't fix my phone if I pay them ?!!! WTF??!!

I'm really getting angry with this STUPID people. My mother is a layer and SE international will get a letter. If needed, we'll go to court. F**K SE!!!!!
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Posted: 2008-03-18 01:17:47
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