>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
General
> phone replacements
Bookmark topic
iv got a k850 on o2 contract and i got a lot of problems with it. i wanted to ask if they replace/fix it. do i contact se or o2. i ruffed it up a bit is that a problem?
--
Posted: 2008-03-05 21:46:34
Edit :
Quote
if theres something wrong with it, they SHOULD replace it for you...
--
Posted: 2008-03-05 21:47:51
Edit :
Quote
dust under lens. screen goes white whenever i touch any button.creaky loose cover.. you know the usaul se.
[ This Message was edited by: w999ismine on 2008-03-05 21:05 ]
--
Posted: 2008-03-05 22:02:18
Edit :
Quote
well, you should get a replacement then AFAIK
--
Posted: 2008-03-05 22:06:00
Edit :
Quote
om then ill cal 02 tommorow. thanks man
does it matter if its a little scruffy in places?
[ This Message was edited by: w999ismine on 2008-03-05 21:08 ]
--
Posted: 2008-03-05 22:06:58
Edit :
Quote
Woah woah woah, lets stop for a second.
I can tell you now that no, they won't replace it. You have a warranty, therefore all your legally entitled to is repairs. If O2 want to replace it, thats their call.
So I'm telling you now, chances are no, you can't just swan in there and expect a replacement because it's gone a bit faulty or you're bored of it, doesn't work like that I'm afraid.
It'll get sent off for repair, like every other phone retailer, and it'll come back repaired or replaced.
I hate it when people assume you'll just get given a new one, like that makes business sense...
--
Posted: 2008-03-05 22:10:09
Edit :
Quote
im not bored of it(well i kinda am but thats not the reason im sending it off). its got alot of fualts and iv heard of alot of people getting it replaced. so what do you thinks my best option? should i call o2 tommorow or...?
--
Posted: 2008-03-05 22:23:11
Edit :
Quote
I don't think your getting me, they don't just give our free replacements willy nilly, they'd go bankrupt, don't you think?
They'll repair it, and personally no, we've had a minimal number of the phones go faulty, so I highly doubt they'd replace it. The might, but it's not likely.
If you call them, they won't do anything, they'll ask you to bring it in store to be sent away for repair, simple as really.
IF they tell you over the phone your local store can reflash it or fix it in store, please, shoot them for me, or tell them what a bunch of pricks they are. If I get one more customer come in saying customer services have told them we can sort out software faults, I'm going to go down to the call centre and shove the f-ing phone up their arse! lol
--
Posted: 2008-03-05 22:29:15
Edit :
Quote
hahaha
so they send it for repiar and i get it back in 2 months or so. so im paying £70 for not having a phone in the time its sent away. its not really worth it is it?
thanks for your help mate
real madrid just lost at home... suckers
[ This Message was edited by: w999ismine on 2008-03-05 21:38 ]
--
Posted: 2008-03-05 22:36:42
Edit :
Quote
On 2008-03-05 22:29:15, Daedalus85 wrote:
They'll repair it, and personally no, we've had a minimal number of the phones go faulty, so I highly doubt they'd replace it. The might, but it's not likely.
k850, minimal no. of faults? are you takign the piss......the amount of people i know of who've had faults is unbelievable, even the manager at the cpw i bought mine from told me they'd had tons of returns
and @ OP......they could replace it.....will probably depend when you bought it, CPW replaced mine 3 times
--
Posted: 2008-03-05 22:39:05
Edit :
Quote
New Topic
Reply
