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BBC article
Telecoms regulator Ofcom is to spend up to six months investigating Phones4U over alleged mis-selling of mobile phone deals.
The retailer is the first in the UK to face an inquiry by Ofcom despite the issue being a common consumer gripe.
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Posted: 2008-05-16 13:55:13
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Why am I not surprised. They should have been investigated a long time ago.
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Posted: 2008-05-16 13:58:09
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Not surprised i detest phones 4 u they are the worst and most dishonest retailer i know. I got a contract through them years ago and everything which could go wrong did.
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Posted: 2008-05-16 14:40:00
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sorry what does mis-selling phones mean?
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Posted: 2008-05-17 11:31:37
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This is what it says on the BBC site:
Ofcom's investigation will consider whether Phones4U has engaged in conduct which infringes any relevant law and harms the collective interests of consumers," the regulator said in a statement.
It is thought the probe could involve looking into cash-back deals, prompted by complaints from customers to Ofcom and the advice centre Consumer Direct.
A spokeswoman for Phones4U said it intended to co-operate fully with Ofcom and was already talking to them.
"Phones4U prides itself in maintaining the highest standards of customer service. If any instances where this has not been the case are brought to light, as a result of this inquiry, we will act accordingly," she said.
Continuing review
In March, Ofcom said it would crack down on the mis-selling of mobile phones after the failure of a voluntary code of practice across the industry.
It said the number of complaints generally had risen from 460 a month to 700 since the voluntary code came in last summer.
It is drawing up a compulsory code of practice aimed at tackling cash-back offers which fail to pay out and cases of false information offered when buying a contract.
Firms that do not comply with the rules could be fined up to 10% of their turnover.
Ofcom is consulting on the plans which it wants in place by the summer.
Consumer group Which? has previously called for mobile phone cash-back offers to be banned, unless the cash-back comes automatically.
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Posted: 2008-05-17 11:39:10
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Going back to what i previously said. Back in the day i got a Samsung D600 on contract at Phones4U(yes the only Samsung i ever had)and they promised me cash back of 96 quid to pay off my old contract. Did it arrive did it heck. I went on at them for over one month and the manager kept saying i would get in the post. After persistance on my part it arrived 2 months later. Also my new contract it took them over one month to get it connected. No lie. Never go there again and i hate the way they hound you in store too.
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Posted: 2008-05-17 12:18:00
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You gotta have a couple of mates, and a lot of time to do this but i've been told the expressions you get from the following are awesome.
Basically you go in there pretending to look for a mobile phone, get the sales person to explain everything to you, all the contract details get discussed etc... they'll get their hopes up expecting a commision from your contract.
Just when you are near the end of the discussion get a mate to ring your "cell phone", answer it, and just walk out of the store.
As you can imagine the sales person isn't all that happy. I wouldn't do this personally as i have better things to do with my time. But if you have a really slow Saturday or Sunday i guess it beats bumming around.
In any case, i agree thier hounding tactics are annoying. In fact I've only been in their shops once because of those tactics.
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Posted: 2008-05-17 16:19:28
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I know they gotta meet sales targets but why do they never think of the customer. Whenever i have been in there just looking at pre pay deals they always go HOW MUCH YOU SPENDING ON PAY AS YOU GO WE CAN SAVE YOU MONEY. Their like robots and they never ask you what you want. If i wanted a contract i would have asked for one obviously they care nothing for pre pay.
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Posted: 2008-05-17 16:24:00
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I went into my local phones4u once to enquire about a price on a phone. In less than 2 minutes the guy had sat me down and was starting to fill in a credit application form. When i refused to give my details (i hadnt even been given a price yet) he was very rude and accused me of wasting his time as apparently i agreed to buy the phone when i hadnt.
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Posted: 2008-05-17 16:36:00
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