>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
Technical
> K810i slow to response / sluggish
Bookmark topic
Hi All,
I'm Frubin's boyfriend who's allowed me to use her account on Esato to post up a problem i'm having with my K810i
It has been sluggish and very slow responding to key presses. When trying to navigate through the menu and answer calls and can take time to respond and sometimes miss calls. I have a Scandisk 2Gb MS which worked fine before this happened and i have tried formatted it through the phone as i thought that may have been causing the problem. Even with the card now formatted (with no data) and also when removed, it still does the same thing. I find when i restart the phone with the memory card out does the phone response is improved.
Could there be a fault with my memory card or the mobile software?
As my mobile is still under warranty, do you think it would need to go in for servicing?
Can you help?
Thanks in advance
_________________
John (+ Frubin)
[ This Message was edited by: Frubin on 2008-06-07 20:45 ]
--
Posted: 2008-06-07 20:16:07
Edit :
Quote
The phone works fine without the mem stick, so it seems to be ok.
Can't you try the mem stick in another phone, or another card in your phone ?
The card could be faulty, formatting doesn't always help then.
--
Posted: 2008-06-07 21:16:00
Edit :
Quote
It seems strange as sometimes my K810i works ok even with the memory card so the problem seems intermittent. My girl-friend has the same phone (with the same firmware) but has a 1GB Scandisk MS in her phone and her's works perfectly.
_________________
John
[ This Message was edited by: Frubin on 2008-06-07 22:35 ]
--
Posted: 2008-06-07 21:42:21
Edit :
Quote
If the p[hone does that without the memory card inserted, you can try flashing the phone's software or master reseting the phone...
p.s. there was a friend of mine that has a problem like this, and the problem was caused of the full built in phone memory... (not the M2)...
--
Posted: 2008-06-07 23:21:39
Edit :
Quote
What do you mean by full built in phone memory?
My next step is to do a master reset on the phone, but i need to back up all my contacts which is currently stored in the phone's memory, not on my simcard.
Is there any sort of PC program i can use to do that?
I wouldn't know how to go about "re-flashing" phones and i wouldn't want to risk messing it up any further then it is. So will bring it to the SE repair center for the engineers to look at it and do the firmware upgrade re-flashing if it is still the same after the master reset.
_________________
John
[ This Message was edited by: Frubin on 2008-06-07 22:36 ]
--
Posted: 2008-06-07 23:26:47
Edit :
Quote
Use My Phone Explorer to backup files, contacts and messages to PC:
http://www.esato.com/board/viewtopic.php?topic=105374
--
Posted: 2008-06-08 02:13:25
Edit :
Quote
@frubin:
regarding your backing up the directory issue, follow this on your K810i..
Menu > Contacts > Options > Advanced > Copy to SIM > Copy All..
its pretty basic and simple.. hope this helps.. and welcome to Esato
[ This Message was edited by: aldrinus on 2008-06-08 03:32 ]
--
Posted: 2008-06-08 04:30:59
Edit :
Quote
Ok, thanks for that.
I give that MyphoneExplorer 1.6.7 go to back up my contacts on the phone. I'll then a a master reset and do another post let you know if anything improves.
John
[ This Message was edited by: Frubin on 2008-06-08 10:34 ]
--
Posted: 2008-06-08 11:28:25
Edit :
Quote
Hello,
Just a quick update on my phone. I downloaded the MyphoneExplorer and tried to install it on my PC but it had problems working, but with a little bit of help from my girl-friend we was able to make it work in a cybercafe and managed to backup my phone.
So i really didn't have time to do a master reset on it as it was still playing up and we both decided that it needs to be brought to the Sony Ericsson Service Center (R's Electrics) in Tottenham, London which has now moved to a new location in Chingford!
Their new address is:
Custom Ice (R's Electrics Ltd)
Unit 6 Chingford Industrial Centre,
Hall Lane,
Chingford,
London E4 8DJ.
Tel: 020 8529 3939
Fax: 020 8529 7779
Email:
sales@customice.org.uk
Map:
http://www.streetmap.co.uk/ne[....]srf&dn=734&ax=536470&ay=192380
The engineer had a look at my phone and said he would do a firmware update which will take a day, so my phone will be ready to collect today.
I just hope this will able to fix the problem i been expriencing with my phone. I will post up another update to let you know what firmware i have and if it has!
John
Frubin: I've also sent an e-mail to Sony Ericsson asking for a list of approved SE service/repair centers in London/UK as it seems the one in
Phone Centre (Flash Point) 855 Forest Road, Walthamstow London E17 4AT doesn't seem to exsist either!
I'll post them up on this thread as when a response from SE.
Regards,
Yvonne
[ This Message was edited by: Frubin on 2008-06-24 21:04 ]
--
Posted: 2008-06-21 12:42:02
Edit :
Quote
Ok. I got my phone back from the repair centre, but it's not good news
The engineer said he was not able to re-flash/update my phone firmware as it would not accept it. He quoted that "my phone may have experienced a 'critial corruption' and it may be something to do with the PCB."
So it looks like it my K810 has to be sent back to Sony Ericsson for them to have a look at it.
Has anyone heard of a K810i having this kind of problem or experienced anything similar as it even baffled my girl-friend!
John
--
Posted: 2008-06-21 23:47:28
Edit :
Quote
New Topic
Reply
