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Just a quick warning to people in the Uk thinking of buying
products from Play.com.
Some people may already know this but I didnt until today and have had no problems with Play.com in the past.
As well as their delivery time now being a minimum of 2 weeks. All
items that come with a mains plug (chargers etc) will only be supplied with the 2 pin versions.
This includes phones and desk stands.
Their products are imported from Switzerland which is why they come with the 2 pin mains adaptors.
They do not state this on their webpage and you will also have to pay more money out for a Uk version plug or buy a 2 pin adaptor.
I know this because I took delivery of 2
CDS-75 desk stands today which I pre ordered from play.com.
Upon opening the boxes I discovered that 2 pin versions of the
CST-75 mains charger were supplied.
I phone Play.com and wanted to know why as the 3 pin version CST-75 should have been supplied and it does not state on their website that the item comes with the 2 pin version.
I was told that all their electrical products now only come with 2 pin mains plugs and if I'm not happy then return the items.
I explained that the items were supposed to be gifts and I felt I'd waited long enough for them to arrive only to be inconvenienced by them supplying 2 pin CST-75 chargers.
After making a complaint. I was offered a £3 refund of each item supplied with a 2 pin charger as that is the cost of a 2 pin adaptor.
I did ask if it would be possible for 2 CST-75's to be supplied by them using the £6 refund and I'll pay the difference but this was not acceptable.
I decided to accept the refund offer as they'd kept me on the phone for 25 minutes which costs enough as it is to an 084 number.
Now I gotta go looking for some chargers at more cost to me
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Posted: 2008-07-04 16:27:17
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I don't know about the 2 pin plug thing but I've ordered half a dozen or more separate items from play.com in the last month and all arrived in the usual time frame, i.e. within 2-3 days
in fact just today I got the
starship enterprise bottle opener I ordered on Tuesday, but other recent items were different DVD's and gadgets, no electricals though
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Posted: 2008-07-04 16:31:48
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