Esato Forums - Sony Ericsson / Sony : GPRS, WAP, MMS and Email setup : SE Phone Support Site

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Supa_Fly Posts: > 500

I've been very fustrated with settings arriving to my phone with this support site since my K850i upgrade to R1F037.

So after numerous trys on my home PC & my PS3's browser (thinking different IP's will be logged to

and thus no restrictions would be made to the same cellline), I figured try their live support chat.

Site Window Address: https://cs5b.instantservice.c[....]B3AFBAF215B3DD0000011ABB43960B
Details:
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Agent Melany.
Agent Melany: Hi, thanks for choosing Sony Ericsson Chat Support. My name is Melany. How can I help you?
Donny Sangster: Hello Melany ... I'm having issues with the Support site being able to send internet, MMS, and WAP settings for my provider to my phone.
Donny Sangster: http://www.sonyericsson.com/c[....]honesetupwap/w580i?cc=us&lc=en
Donny Sangster: I've tried selecting the following phones that they've subsidized: W810, W580i, K790a, and now the K850i - which I have.
Agent Melany: MMS:
http://www.sonyericsson.com/o[....]ttingsType=mms&cc=global&lc=en

WAP/Internet:
http://www.sonyericsson.com/o[....]ttingsType=wap&cc=global&lc=en
Agent Melany: Use those links.
Agent Melany: If they dont work you will need to contact your carrier to get the manual settings
Donny Sangster: THanks for those links

.. unfortunately the manual settings they have are VERY limiting and are set in such a way that only the older SE phones would work with their guide. The K850i's Internet setup when doing manually is set pretty strange.
Agent Melany: It is, those links should do the trick though
Donny Sangster: Awesome trying them now! You've been a big help

Donny Sangster: My Push & Cell Info & Area Info settings are all set to ON and Allow from all senders as well.
Donny Sangster: Last question Melany, is there a limite (daily, weekly, monthly) that I can send these settings to my mobile # ??
Agent Melany: Not a limit but if you send to many settings you will have to delete old ones.
Donny Sangster: Ah got it. THanks and take care. Signing off.
Your session has ended. You may now close this window.

END.

Now usually it takes under 5mins - which is when this chat ended - to arrive yet I'm not receiving them as I've tried & failed for the past 8days. I'm selecting Canada & provider Rogers Wireless and varying phones to no avail. At least the rep provided answers and a direct site address without the phone name being within it like i see on my PC. My Area Info, Push Msg set to allow, and Cell Info are ALL set to ON/Allow from ALL Senders. Yet still Nothing.

I put in Rogers WAP settings so on device browsing does work. So its not a phone internet connection issue - I do see the 3G icon.
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Posted: 2008-07-09 00:55:09
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