Sony Ericsson / Sony : General : Do you think this constitutes a warranty repair?
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My two month old t68i took its first fall. A friend accidentally knocked it from a shelf and the phone fell 3 feet onto a wooden floor. As mobile phone drops go this one was incidental. However on picking up the phone the battery fell off the back as well as pieces of broken plastic. The plastic clip that fastens the battery to the phone shattered after a 3 foot fall onto some floorboards. Personally I regard any mobile phone that can't stay together after such a minor bingle to be a faulty product and its repair should be covered by the product warranty. Not sure if the repair centre will agree with me although they're in for a argument if they don't. What do you think?
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Posted: 2003-01-05 10:00:00
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Try it- what do you have to lose now?
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Posted: 2003-01-05 11:49:00
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Well the repair was covered by warranty, not that it was much of a repair. Turns out the battery clip is removable meaning the service centre was able to replace it without having to install an entire rear housing. Very simple.
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Posted: 2003-01-06 10:34:00
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that's good then.....
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Posted: 2003-01-07 00:07:00
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At how many feet do you place the boundary between warranty-coverable and non-coverable drops?
This post was posted from a T68i
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Posted: 2003-01-07 00:23:00
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Hi
I have the same problem but sonyericsson refuse to fix it under warrenty. I have been quoted £49.50 for the repair!!!
I have emailed sonyericsson and made it clear that this is a insane price to pay for what I understand is a small clip and spring and is very easy to fit. they refuse to sell me the part or tell me where to get one.
Can any one offer any advice?
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Posted: 2003-02-05 17:08:00
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@teh_boy: Try The Phone Zone in Cambridge (01223 411555) for a quote. They might be able to repair it cheaper.
[ This Message was edited by: Caveman on 2003-02-05 17:00 ]
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Posted: 2003-02-05 17:57:00
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where is the phone zone? don't remember it!
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Posted: 2003-02-05 18:11:00
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If you drop a phone it is never warranty covered but they can offer you a free repair out of kindness, sometimes if your very honest & friendly they will help you, i took a t68 into a service centre yesterday for a volume slider & they done it on the spot without any details being taken & when i offered to pay they just laughed & waved goodbye.
It was JAH Services in Southend -on -sea, Essex, UK (sadly i don`t live near them to use them regularly).
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Posted: 2003-02-06 01:58:00
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It's not just so easy to change the small clip. Very often you have 2 change the backcover and not just the clip. And I can't understand how you could demand that it would go under warranty when you dropped it. SE have never stated that the T68 would be able to take a fall. If you want a phone that could take a fall but Nokia 5210.
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Posted: 2003-02-06 02:44:00
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