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Two weeks ago I sent my SE K850i off for repair as it developed a fault whereby the screen would just flash on and off when booting up, very pretty but fairly useless as a phone.
Anyway, it returned to the phone on Friday "repaired" and I went to the store on Saturday to pick it up. Once I had got home I tried to turn it on and guess what? Same fault.
I phoned up Carphone Warehouse (UK) head office this lunch time and explained my problem, the guy I spoke to said that as it was still under warranty (bought october last year and it has a 24 month warranty) and the fault remained within 28 days of it being repaired that I was entitled to a replacement handset. So I popped down to the store after work where I was told that they would have to get one shipped to store, ready for pick up tomorrow.
My query is this......
On the receipt there is reference to the replacement being a refurbished handset, is this correct?
If the phone is under warranty and they have failed to fix it then surely a new one should be sent out to me as it was originally bought as brand new.
I have just phoned up Customer Services asking them whether it should be a refurb and they said that I am entitled to a brand new handset and that I should demand one or ask for my money back if they will not do this. (Not sure how this would work with it being a contract phone!).
Just wondering what anyone elses take on this is.
Cheers
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Posted: 2008-08-18 19:33:42
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They do not have to give you a newhandset. They are within their/ your rights to give you a refurb unit and this is common practise.
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Posted: 2008-08-18 19:38:07
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yep the information is correct they can only give you a refurbed handset. unless the handset goes in for repair 3 times then they will give an alternative choice of handset which i believe is a brand new one.
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Posted: 2008-08-19 16:37:53
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Unfortuantley you will get a refurb k850
when i sent my w910 back to the store they repaired it 4 times!!!
Because the repair center broke my phone !!!! They Damaged the microphone & got a ton of scratches all over the screen & got tons of dust underneath the screen!!!
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Posted: 2008-08-19 19:28:31
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