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Oh my god here i moan again. Last night from 12am until midday today O2 3G where i live was DEAD. AGAIN. Not only could i not get connection i could not even make a call getting engaged tone. This has happened before. Anyway previous to that i downloaded Oasis new single Shock of The Lightning. It downloaded ok but i could not activate it. Up to now still have not recieved activation key. I called customer services and got through straight away. Only then to be greeted by a heavy breathing and groaning man. He did this as he answered the phone and there was me HELLO HELLO HELLO. He eventually spoke and i mentioned firstly the track i paid for and downloaded but it would not work. Anyway as i fired the question at him he started to groan and grunt again. This was getting really strange. Unbelievably after i mentioned the problem with the downloaded track he said OK WHAT I WILL NOW DO IS SEND YOU WAP SETTINGS TO YOUR PHONE. At this point i was getting very confused. I said to him why would i need Wap settings sent to my mobile when its an O2 branded phone which hours ago was connecting fine to the internet. I said i need the activation key for the track not wap settings. I then mentioned the problems in my area i keep having with 3G. Whilst its a solid signal at the best of times it will not connect and i cant even make a call. I have to revert back to GSM which then works fine. He checked my postcode and said there was nothing wrong with the mast in my area. I said fine. He then said it must be my phone thats at fault. I said no its not cos as i have recently tested it in someone else's phone and its the same problem. Plus it happens fairly often not all the time. I told him my theory that it must then be the network capacity where i live being poor as GSM works fine but not 3G. He said NO THERE IS NOTHING WRONG WITH THE MAST. At this point i lost the will to carry on talking with him and hung up. Either he is new or poorly trained and its not the first time i have had problems like this. Anyway i moved to another part of town and 3G worked fine but i still dont have my track. Tried downloading it again still nothing and they sent it to me again and i have not recieved it. Crazy. I have given up trying. Im sad really cos only a year ago O2 customer service was fab. I think they have bitten off more than they can chew and they have not quite kept up with the demand from all the customers they are dragging in and their 3G coverage and network is not keeping up with iphone users on demand. And i also feel their contract customers get connection favoured over pre pay. Im having to do this connection over GSM. Rant over.
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Posted: 2008-10-11 14:56:00
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Your not the only one.Where i am. The 3g signal will go on and off quite often. Even when i'm sitting in the same place.

This message was posted from a T650i
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Posted: 2008-10-11 15:59:18
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Yes I am now online in a library cos my connection is driving me insane.Just this morning & when it started last night a phone symbol kept appering top of my screen & it would say no access to network. Reminds me of my early days with vodafone though as far as im aware they have improved as my best friend is with them & she has no such problems. I just dont know. I dont wanna leave them but at the same time.
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Posted: 2008-10-11 16:29:13
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Why not just change network, thats what i'm gonna do i'm gonna give 3UK a go if i can get hold of a sim card, there internet is £5 for 3gig a month better thans 02's £7.50 for 250mb a month.
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Posted: 2008-10-11 20:30:42
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For the last time, it is NOT £7.50 for 250MB! When are people going to finally understand that! Gah!!!


Sorry, shit day at work, I needed that, had enough of numpties today


I'm on your side about this Bono, it's being going on long enough, I've tried everything I know, as have you, as have O2, and I have no idea why it's not working. There's simply no plausable reason why what's happening is happening.

The only thing I can think is, although you have a mast in your area, it doesn't have enough channels to allow that many O2 users through, and maybe since it was put up there's been quite a few people in your area sign up to O2? Would mean that there's a strain on your local mast, meaning you'd have signal problems.

The way masts work, when I went on a data training course with O2, is most masts have 50 channels, 48 for calls and 2 are ALWAYS reserved for data, unless the emergency services need it if 48 other people are making phone calls, but thats rare...

Of those two data channels, I think they said something about theres one uplink, one downlink or something. But if there's not many people using the network, the mast will let you use both, so you'd have two uplink streams and two down. This doesn't mean however that only two people can use data on your mast at anyone one time, it just varies it's speed. So for example, if you and 10 other people are using it for data, or whatever O2 deems as a 'low' number of users, then it'll use both, whereas if there were you and 25 or so other people (again, depends on what O2 define as 'high' number of users) it'll limit the users to one data stream each way rather than 2, meaning slower speeds.

Also, I got the feeling from the training that if there aren't 48 people on calls at the time, the other channels are also capable of being used for data, again improving the speed and connection reliability.


And yes, the bloke you got on the phone sounds about as well taught as a chimp to me. I never understand C/S (customer services), our O2 Retail help internal team are punctual, usefull and polite and always help us out, and O2 won awards for it's C/S last year, so god knows why it's slipped so much this year :/

I am sorry for you Bonovox, this has been going on way too long and even though O2 can't really pin point it, I'm willing to bet it's just an outdated mast. But that's just an educated guess I suppose


If it helps by the way, O2 are changing the way we get certain bonuses apparently, rather than sending in mystery shoppers, they'll be ringing random customers who've been into the shop for their feedback (if they want to of course) and depending on the outcome will depends on their bonus, so if O2 ring about your local store Bono, give 'em what for


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Posted: 2008-10-11 22:31:54
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Wow Daedalus that was an education lesson then about masts. Yes i find its a shame cos with O2 for my first year most of time its been great service and it kind of reminded me of the days when i used to have an Orange contract. Back then Orange could do no wrong and were amazing always beating every network. Then it turned sour and the service slipped. O2 the past year has been the best service i ever had but im sad that i can see it slipping. I do think their current 3G coverage is not keeping up with demand and the pace they are getting new customers. They are moving too fast and forgetting the customer and just thinking profits now. Thats my thinking anyway. But i never used to get capacity problems on Orange like i did with O2 and Vodafone. Whats strange is i thought that 3G had massive capacity compared to GSM. I dont wanna keep moaning about my network but its getting really annoying when your paying for a service and not getting it. And yes i know what you mean about annoying stupid people in retail stores. I seen some people walk into phone store and go I WANNA GET A FREE PHONE. Then the assistant says OK HAVE YOU ID WITH YOU and they go EH WHAT DO I NEED THAT DO I. Duh my god talk about dim wits. Also i wish i recorded that conversation with customers services and uploaded it to Esato. His heavy breathing and sighing was so wierd. Either he was wierd thick untrained or just plain lazy and was just trying to get rid of me. I could hear Yorkshire accent so it was probably the call centre in Leeds. I spoke with someone afterwards regarding the track again and apparently Napster are having problems with downloaded tracks at the moment. Im still awaiting the activation key.
Update: My 3G connection is still dead not working. That 24 hours now and they tell me nothing is wrong. And i tried 3G elsewhere and its fine. I shall call them again to try to speak with a competant non heavy breather.

[ This Message was edited by: Bonovox on 2008-10-12 02:16 ]
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Posted: 2008-10-12 01:37:00
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Im not kidding now its the end of the weekend and STILL 3G is not working in my area. If they tell me there is nothing wrong with the mast i will go mad. Surely there must be. I have had enough now as i still have to resort to GSM. Whats the point.
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Posted: 2008-10-13 01:08:00
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I know the problems with 02 there were days I couldn't connect to the internet myself but that was included in my plan,

when I upgraded my tariff I thought the service was better,
it had some non working moments but always resumed back on track

Ive been a customer on Vodafone since start of the year and ive never had any issues with there live services at all,

I think you should either go with 3 or get a sim only deal with Vodafone they currentley have one for £10 per month that includes 75 anynetwork mins and 500 texts, and you can add the internet pack for a fiver.

bringing total to £15 per month better then PrePay if you ask me
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Posted: 2008-10-13 02:06:12
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Bonovox, do bear in mind that it's been the weekend, most engineers don't work weekends, so if it's 'still not working' by the end of the weekend, and their IS a transmitter fault, then it won't be done for a couple of days yet.

Thinking about it logically the fault has to be logged, the company has to be contacted, have an engineer booked, travel to the site, and fix it. Bit like BT, nothing you can do to speed it up really, it's just how long it takes.

And before people start saying "oh that's piffle, they could go faster if they want, they're just lazy", I can confirm that oh no they're not! My brother is a BT engineer and works his arse off fixing faults, you'd be surprised just how many faults go wrong in a day, sometimes even the tinyest little things.
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Posted: 2008-10-13 10:28:56
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Daedalus85 the network management engineers (people at 02 who monitor the masts, systems etc for faults, of which i used to be) work 24/7 365 so if there is a visible fault on the site then there will be a case raised which customer care will see.
when the customer care person tells you theres no fault on the mast he is just looking at the closest site to your postcode and checking any faults raised against it. the problem with that is you may not actually be covered by that site or the problem may not be with the site itself but the systems behind it.

what you must do is, after speaking to a decent customer care agent (yes there are some ) request that a fault is raised for your issue and it be passed out for investigation. this will then go to the network engineers who will check the site and the related systems for anything which could be causing your problem. if there is nothing then they will send an engineer to your location to do some tests and attempt a fix or send it back to the support engineers for investigation by the senior engineers.


please also bear in mind that at weekends and at night upgrade/maintenance works happen which may temporarily affect your service. frustrating i know but they have to do it sometime.

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Posted: 2008-10-13 12:00:59
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