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< Esato Forum Index > Sony Ericsson / Sony > Symbian phones > W960i touchscreen stopped working! Bookmark topic

Hi all,

Got my W960i in January 2008, yesterday the touch screen decided to stop working.

I tried SE Update and that did not fix the problem, now I can't even get passed the language selection on start up. The phone is now useless!

I am an O2 contract customer and can't believe the short life of this handset... It's only 10 months old and I still have 8 months left on contract.

Any suggestions to try and resurrect from the dead?
Should I be contacting O2 or SE for a new one?

Any help appreciated.


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Posted: 2008-10-15 14:47:11
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No big deal. My W960 had the same problem too.
I believe SE won't replace phones after the initial 30 day period. If it's still under warranty, get it repaired at an authorized SE service centre.

Edit: Did you try removing the battery and putting it back in?

_________________

Primary: P1i & BB 8320
Backup: N95-2 & BB Pearl

[ This Message was edited by: gforce23 on 2008-10-15 14:06 ]
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Posted: 2008-10-15 15:03:20
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Yer I tried removing the battery - the sim - turning on/off - reinstalling firmware... no joy!!

I'm gonna call O2 and see what they say...
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Posted: 2008-10-15 15:56:09
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Same thing happend to me, I just took it back to the store and they fixed it. They gave me a brand new screen and all is well.
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Posted: 2008-10-15 18:57:10
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I got this problem before and i manage to solve it somehow. I have read somewhere that there is a connection that is a bit lose inside. Can be fixed in fact when openned by just pressing that specific area. Its very tempting to pen the phone but i just dont want to do it. Instead:

This sounds crazy but it did solve the problem. I snap the phone HARD ENOUGH on a wooden furniture. I remove the battery cover, hold tight the upper portion, snap the battery area (without the batter cover and bat of course). Make sure you cover the furniture with anything like cloth to avoid scratching the phone.

I got the idea from a hammer. When the head gets lose, you normally snap the handle in upward position so the head gets stucked tightly again on its handle. Same principle i think applies.

Dont forget to recalibrate the screen after. Anyway, you'll lose all data. But better than losing the phone.

DO IT AT YOUR OWN RISK

[ This Message was edited by: maherladsak on 2008-10-15 20:53 ]
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Posted: 2008-10-15 21:37:22
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Thanks for your ideas...

I took the phone to an o2 store and they have sent it off for repair. They gave me a Nokia to keep me going in the mean time.

It will be a touch if I get a new screen out of it - no pun intended - mine was scratched and old looking...
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Posted: 2008-10-18 19:48:44
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Got my phone back on Friday - with a new screen!

I'm happy again...
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Posted: 2008-10-26 13:40:12
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hmm i have this exact problem. And my problem is it's under manufactuar warrenty but my receipt i have doesn't have my IMEI number on it, so they wont repair it for free, costs almost $200

the company i got the phone from is out of business so i'm screwed there.


Any ideas of what to replace? I don't mind taking the phone apart if i have to. I've reset the phone and now i'm stuck at the language screen, as i can't confirm yes/no to english... ugh
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Posted: 2008-11-05 18:59:37
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I took my phone to the local SE service centre, and they are going to charge me around $40 (which i think is quite alot), but they will fix the touchscreen as it does not work, as well as fix some physical issues with the screen.

Empyrials: As with the IMEI number, remove the battery, and u should see the number there.


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Posted: 2008-11-06 09:44:20
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went to check on my phone, they told me that the "touchscreen pad" has gone bad, and needs to be replaced, which will cost $66!!


not good!!
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Posted: 2008-11-06 14:44:18
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