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Hi there
My K850i broke and i was unable to transfer latest contacts off the phone as the phone would not turn on, however I did a Backup a few weeks before it broke via the PC suite in the section "Backup & Restore"
I am using a borrowed W800i phone at present, I thought I would be able to use the backup that I made for the K850i to restore the contacts to the W800i. However I connect the W800i to the usb cable and the computer installs various drivers.
I then open up the PC Suite and try to connect the phone to it, it wont connect so I click the "How to Connect" button and it then looks like its doing something and says it is trying to connect to the phone. I then get windows bring up a box asking what I want to do with my files, i.e play, browse through etc.
I cannot seem to find a option anywhere to connect the phone in USB mode like on the K850i when you connect the cable you get a mass storage option etc.
Someone mentioned taking off PC suite and reinstalling but then I would lose my backup that I made wont I. Another person mentioned just installing the USB drivers again, but surely the drivers are working if I can view my pics and files in the My Computer folder.
The K800i doesnt seem to have this so how can I resolve this problem and get my contacts onto my W800i from the computer?
Regards
Rich.
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Posted: 2008-11-14 23:38:41
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I think you may be connecting it in file transfer mode. When you connect to the pc click phone mode (on the phone)
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Posted: 2008-11-15 08:10:02
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I dont get an option for phone mode when I connect it, im not sure if w800i has this option.
I think that the w800i only works on older version of PC suite, and the older version only has the synchronise feature and not backup.
When I put the old version on I was able to connect the phone but not to the latest version that my K850i uses.
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Posted: 2008-11-15 09:25:47
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dennevhyn_31 Posts: > 500
If you want to reinstall pc suite, you can try looking for the backup file that you created under its folder in the program files on drive c. Save it on a usb flash drive then reinstall pc suite.
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Posted: 2008-11-16 02:02:01
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U see i think the problem lies with the fact the new phones use the new pc suite with the backup feature whereas the w800i doesnt use that version and doesnt have the backup feature.
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Posted: 2008-11-16 02:18:30
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