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Bought a supposedly 'brand new' Nokia E71 from Carphone Warehouse on tuesday, only to open it today (Christmas) to find that it had been used by customers in the shop. I found various photos of some unknown people who I assume had been trying the phone's camera out at a previous date, as well as the lack of any start-up wizard and some 'included' fingerprints on the N71's rather shiny back.
I should have checked for a seal now I think about it, but am I legally entitled to return this N71 for an actually brand new phone or will Carphone Warehouse shove it back in my face? I paid thinking I was recieving an unused, untouched product and of course these models aren't exactly cheap either - I'm rather annoyed considering I hoped to play with my new toy today!
Thanks
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Posted: 2008-12-25 13:45:01
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Bout right with cpw.Right bunch of twocers they are.They will randomally open a phone just to play with it or demo it to a customer before they buy one.If the customer doesn't like the phone they just put it back in the box and back on the shelf it goes.We once bought a phone from the Preston branch that had pictures mea the female staff in certain pose's and one even practically half undressed showing her top half off.
This message was posted from a T650i
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Posted: 2008-12-25 14:47:52
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Hi Rookwise,
how many requests did you get for those pictures
Ofiaich
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Posted: 2008-12-25 14:51:15
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Take it back.They`ll have to give you a new one.
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Posted: 2008-12-25 14:54:10
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On 2008-12-25 14:47:52, Rookwise wrote:
Bout right with cpw.Right bunch of twocers they are.They will randomally open a phone just to play with it or demo it to a customer before they buy one.If the customer doesn't like the phone they just put it back in the box and back on the shelf it goes.We once bought a phone from the Preston branch that had pictures mea the female staff in certain pose's and one even practically half undressed showing her top half off.
This message was posted from a T650i
How much do you want for those pictures? 10€?
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Posted: 2008-12-25 14:59:11
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Residentevil Posts: > 500
I am in it as well
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Posted: 2008-12-25 16:36:15
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I know CPW and phones4u open boxes to demo to customers, I recently bought a sim free Blackberry 8900 from CPW which was sealed with a round clear sticker so all was factory fresh inside the box, but I can remember years ago buying a Nokia N70 from them and that had a picture taken in store.
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Posted: 2008-12-25 16:42:10
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On 2008-12-25 13:45:01, Xugaa wrote:
Bought a supposedly 'brand new' Nokia E71 from Carphone Warehouse on tuesday, only to open it today (Christmas) to find that it had been used by customers in the shop. I found various photos of some unknown people who I assume had been trying the phone's camera out at a previous date, as well as the lack of any start-up wizard and some 'included' fingerprints on the N71's rather shiny back.
I should have checked for a seal now I think about it, but am I legally entitled to return this N71 for an actually brand new phone or will Carphone Warehouse shove it back in my face? I paid thinking I was recieving an unused, untouched product and of course these models aren't exactly cheap either - I'm rather annoyed considering I hoped to play with my new toy today!
Thanks
it's funny that you should mention about CPW selling a used phone as new because i had about that from many different sources about 8 years ago.
seems like nothing has changed. i stopped getting my phones from there around that time and have always got my phones direct from the network since then.
don't trust CPW
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Posted: 2008-12-25 16:55:56
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Only reason I used CPW in the past was that it was a good way to get a sim free handset, don't like network branded stock, tend to use online retalers more now.
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Posted: 2008-12-25 17:44:13
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Calm down folks.It was a while back when the T610 came out. Also had a P900 from them and it had also been used as it had pictures of the store on it. i mostly use online retailers myself now as well.
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Posted: 2008-12-25 18:07:00
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