Sony Ericsson / Sony : General : LOL at the U.S. SE service tech.
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That argued with me about the differences between the "i" and "a" versions of the c905 yesterday. Tried to tell me that the "i" version would work fine on At&t's 3g network and use 3g to full potential. Originally called to find out about c905a's possible release date and ended up arguing with this arrogant prick for 20 minutes. Not only didn't get the answer I was looking for but, got rude misinformation as well. What if I didn't have all the Esato genius' to sponge off of? Thought I'd share...
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Posted: 2009-01-21 16:50:39
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You simply can't place a value on the support you get from Esato Forums. If I worked for SE support I'd have this forum bookmarked. :)
This message was posted from a K850i
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Posted: 2009-01-21 17:02:14
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Heh, the support in many oficial shops is bad... Anyway, it seems like their education about the work they are doing is incomplete... And also, they are telling a lot of wrong informations. I have argued once (very bad arguing...) with a seller near my place...
He would put his life on bet that a K800 cannot be flashed to K810... (due to different hardware)
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Posted: 2009-01-21 17:36:47
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wel i guess for some of theses so-called service people, they just do it because it's a job rather than having an interest in phones like us. I mean when my friends are buying a phone or a computer they'd rather ask me given i don't start babbling about the tech details to them.
Mind you in the examples so far they're really pretty bad and ill informed
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Posted: 2009-01-21 21:32:35
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I used to work for SE support in the UK a few years back.
I did have this forum bookmarked. It came in handy sometimes when the support tool went down or when I got the odd question that wasn't in the knowledge base or I didn't know.
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Posted: 2009-01-22 11:52:59
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That's great, but not all support people are like you.
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Posted: 2009-01-22 14:54:33
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