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While T-Mobile UK is busy organising singalongs in central London, it seems the company is under serious threat of being forced to merge or - worse still for customers - being sold off.
The operator, described as "under performing", is suffering from such losses that parent company Deutsche Telekom's two main shareholders, the German government and Blackstone, are pressing for a quick decision on a sale.
With no clues as to what might happen to existing customers, T-Mobile's UK division may merge with a rival (with next along the food chain 3 mooted as a good option by commentators) or even sell off its assets if it can't recover from losses, its CFO said at a shareholders meeting.
The Financial Times insider source states that the German government and Blackstone want "a quick decision [from executives] about fixing the UK", so expect more news very soon.
source[ This Message was edited by: jcwhite_uk on 2009-05-01 17:16 ]
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Posted: 2009-05-01 18:14:15
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Thats not good news at all for T Mobile.
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Posted: 2009-05-01 19:54:16
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Oh god i always thought T Mobile were always the dark horse doing well and having many customers. Shame though i still think their coverage is crap.
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Posted: 2009-05-01 20:08:00
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It might actually turn out for the best.
Especially, if they merge with Three.
Three's data packages are hard to beat - I have just upgraded to a 15GB for £15 mobile broadband package which is unbeatable.
They've always been the outsider in the UK which is strange because their Flex-T packages really took off a couple of years ago and were sort of revolutionary - it must be an image thing.
If they do merge with Three, who with they are already sharing their 3G network with, it can only be a good thing AFAIC. However, their strongpoint is data.
[ This Message was edited by: goldenface on 2009-05-01 19:29 ]
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Posted: 2009-05-01 20:28:42
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Merging with 3 could also mean all the major customer service and the staff in the UK's jobs going to India where 3's major call centre's are. T Mobile has already shifted most jobs to the Philipines. So they might see cust service levels drop and that won't be a good thing for T mobile.
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Posted: 2009-05-01 21:48:02
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@Mr Miyagi
Who's got the best customer service in your opinion?
Because, that is a deal winner in my eyes and Three's customer services hasn't got the best reputation. Good CS is definitely a factor when considering who my next operator will be.
[ This Message was edited by: goldenface on 2009-05-01 21:08 ]
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Posted: 2009-05-01 22:04:56
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When i was on T Mobile about 3 years ago i found their UK customer service the most helpful and friendly i ever experienced from any network. Hope they dont go down.
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Posted: 2009-05-01 22:05:00
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The best CS I ever had was T Mobile actually. Their call centre was in Scotland and they were great.
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Posted: 2009-05-01 22:09:33
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Yes they used to always call you back when they said they would and they were very friendly and informal and always knew what they were talking about. Anyway what will happen with Virgin Mobile if T Mobile go? Will they piggy back off another network guess they will have too.
[ This Message was edited by: Bonovox on 2009-05-02 02:32 ]
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Posted: 2009-05-01 22:35:00
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I am sad
.
T mobile customer service was always good to me, but I havnt called them since they moved jobs to the Philipines.
I never understood why they werent getting more customers, as both their plans and data tariffs were brilliant.
I suppose that if I do lose my current contract, I will have to change to 3 Mobile Broadband.
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Posted: 2009-06-08 01:00:26
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