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> SE actually second in customer satisfaction?
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Anybody read this article yet?
http://www.jdpower.com/corpor[....]ase.aspx?ID=2009082&sr=hotnews
Noting that part about SE that says : "Among traditional handsets, LG ranks highest in overall wireless customer satisfaction with a score of 733, performing well across all factors. Sony Ericsson follows with 712."
Beating out Nokia, Samsung and Motorola
I was very much expecting SE's reliabilty issues to have dropped it right down, though it probably scored points in areas such as ease of use.
JDpower tends to be a pretty good source in my opinion. Maybe SE is actually doing better than we realised
, what does everyone else make of it?
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Posted: 2009-05-02 15:40:18
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LG first? Now that's the real problem here.
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Posted: 2009-05-02 15:45:04
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that good to hear that SE rank 2nd
@nightblade
what do you mean? the problem for LG?
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Posted: 2009-05-02 16:04:18
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I mean that it is hard for me to imagine that LG ranks highest in customer satisfaction. I've always had a hard time picturing it as a reliable brand.
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Posted: 2009-05-02 16:06:09
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thanks for the clarification
for me SE is the best
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Posted: 2009-05-02 16:19:07
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He was actually saying that with LG ranked as first, then these results are hardly credible...
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Posted: 2009-05-02 16:30:02
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Residentevil Posts: > 500
I think the article is misleading. The focus is the phone itself. Are customers satisfied with the phones they buy. It it not about how companies respond to customer complains.
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Posted: 2009-05-02 18:25:33
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Yes, I realise that.
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Posted: 2009-05-02 18:28:59
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People less satisfied with SEs and more with LGs? Okay then...
So let me ask. All these people who said this are those ones bitching and moaning about the lack of a 3.MM jack correct?
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Posted: 2009-05-02 18:53:59
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Tbh im not suprised Lg are number 1 in satisfaction, i would of expected samsung to be number 1 then LG number 2. Im suprised SE is number 2, it should really be right at the bottom end, because of such poor quality control in recent handsets.
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Posted: 2009-05-02 19:02:39
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