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I went to upgade my phone the other day. It's bought in the Dubai by my father who lives there. I checked Telesupport.se and found an Ericsson Service Point not far from where I live in Stockholm. They told me thay had to charge me SEK 145 ($14) because I had not bought my phone from them. They also told me that Ericsson had changed their policy and that all service now should be made by Ericsson themselves and by sending the phone to them. Has anyone else encountered this?
//Perran
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Posted: 2002-02-20 08:54:00
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Hey, I had the same thing with a Nokia I bought in Dubai... so now I buy my phones in Europe and get my VAT back when leaving...hihi that way I get a good price + the free upgrades and stuff.
I don't really think they should be allowed to do that...after all, it still IS
C U
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Posted: 2002-02-20 10:57:00
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As far as I understood it wasn't the fact that the phone was bought in Dubai that was the problem, but the fact that it wasn't bought from them (TMC in Täby).
//Perran
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Posted: 2002-02-20 11:01:00
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Then THAT is not normal, when you go to
service center, you should normally just show your receipt that you bought it from an official dealer and then they do the update...
can't you try any others?
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Posted: 2002-02-20 11:08:00
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Sure, there are plenty of service centers here in Stockholm and I will surely try another one when it's time for the MMS upgrade. Thanks for your annswers!
//Perran
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Posted: 2002-02-20 11:59:00
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In Madrid Spain Ericsson Centers they charge you allways for an updated around $16 so nothing free here.
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Posted: 2002-02-20 13:00:00
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On 2002-02-20 11:59, Perran wrote:
Sure, there are plenty of service centers here in Stockholm and I will surely try another one when it's time for the MMS upgrade. Thanks for your annswers!
//Perran
Try this place. I doesnt even need to show a recipt. And they will never charge u. Unless u broken it by hand or somthing...
Engström telecom
Planiavägen 11
131 34 Nacka
www.engstromtele.com
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Posted: 2002-02-20 13:17:00
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I upgrade at EMTS in Oslo (Nygata), and all times I have upgraded, it has been free og charge!
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Posted: 2002-02-20 13:31:00
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On 2002-02-20 13:17, Hampusd wrote:
Try this place. I doesnt even need to show a recipt. And they will never charge u. Unless u broken it by hand or somthing...
Engström telecom
Planiavägen 11
131 34 Nacka
http://www.engstromtele.com
Thanks Hampus! Will surely go there next time!
//Perran
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Posted: 2002-02-20 14:59:00
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Here in Greece its all free of charge no reciepts needed and they dont care if its your phone or not,no id needed whatsoever,Great service very speedy in comparison to Nokia i upgraded my nokia 7110 about a year ago and i got the phone back after 2 months!!!Ericsson has it ready in 30 minutes!!
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Posted: 2002-02-20 15:04:00
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