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The manufacturer has denied widespread issues
Retailers have started to shy away from selling the Nokia N97 following the device’s apparent high return rate.

Nokia has denied there are widespread problems; however, Orange has removed the N97 from its listings altogether, while Carphone Warehouse staff were told in an email they must warn customers of the device’s software problems prior to selling it.

High ranking 3 insiders also told Mobile of the N97’s software problems and high return rates. Issues involve screen freezing and the unprompted closing down of applications.

Source


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Posted: 2009-08-29 11:20:38
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I had no idea the N97 had build quality issues. Worse than the C905 by the sounds of it, as well.
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Posted: 2009-08-29 11:38:51
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i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
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Posted: 2009-08-29 12:06:00
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Well, that's not entirely true.
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Posted: 2009-08-29 12:09:28
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Lol,well both can give build quality issues, only difference is NOKIA deal with them ASAP even if it means putting the device off production for a little while then bringing it back with the issues dealt with eg. E90.



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Posted: 2009-08-29 13:46:47
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Quote:
On 2009-08-29 12:09:28, NightBlade wrote:

Well, that's not entirely true.

nightblade, i wasn't serious. Quite the opposite actually. Ive never had a problem with any se ive owned..perhaps the n97's issues are down to cheaper materials being used. It is a time of cost cutting after all.
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Posted: 2009-08-29 20:16:00
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This happened to a guy i work with but we just put it down to the v10 firmware, maybe there are deeper issues
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Posted: 2009-08-29 20:22:16
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Wait, wait, wait a minute here.

Who said there were build quality (hardware issues) or cheap and unsatisfactory materials being used in it's assembly?
That is not what the post says.

It says there are firmware issues - freezing and crashing of Apps.
SE had firmware freezes with early production models of the now much loved K750i.

I'm sure Nokia will come out with a countermeasure in time...
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Posted: 2009-08-29 23:02:23
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Agree with carkitter!
It is rather annoying when people start going 'yeah but this or that company was/is worse...'

For crying out loud all manufacturers have software problems.

It is equally annoying for Nokia to deny that there are problems instead of undertaking to investigate if they aren't aware of them. Reminds me of the time they denied that a certain batch of batteries of theirs explode only to admit later on and recall them.
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Posted: 2009-08-30 14:34:28
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I actually think Nokia are improving with reliability overall. I had a Nokia 6303 for several months now & I have had not one single issue with it. Its never crashed or had any other problem though I know its very different its not a smartphone but its still good. I would kill for an N97

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Posted: 2009-08-30 22:31:12
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