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< Esato Forum Index > Network operators > Europe > yet another "unlimited" data discussion - was: whats wrong with o2 retentions Bookmark topic

Am due an upgrade on my K850i, so today i walked into CPW to play with some handsets.
CPW Salesman offers to upgrade me to Satio with o2 free on £30 month tarriff, £5 more than I pay now
or Orange same price but with unlimited txt and nice big data allowance.

So move on a couple of hours and I ring retentions, guy checks and offers me phone for a nice one off price of £220
WTF , no budging even told me to get it from CPW as they will never offer to match that.

Are they mental ? whats best number to ring and how many times will I have to call before I get someone to talk sense.
Very miffed right now.
BTW it was over 24months.
Seriously considering Orange right now as reception is pants at home, I was cut off because of low signal twice whilst in queue to retentions lol


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Posted: 2009-10-24 17:49:31
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Well just an update to say, o2 really are hit and miss, had another go at retentions today and got the same old, £220 and £35 a month offer for the satio.

Tried again 10 mins later and got a different guy trailing the new tariffs and voila, free satio, 600 mins ,1000 txt and unlimited data for £30.

Wonder how many people fell for the £75 a month tariff they where selling it on last week
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Posted: 2009-11-02 23:22:35
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I have no idea how on earth you managed to get such a good deal out of them, but O2's prices are sky high right now. It sucks. CPW and O2 are different companys, hence, hello? Different prices


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Posted: 2009-11-02 23:54:51
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James you been quiet. Have you got a new job out of O2 yet?
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Posted: 2009-11-03 00:24:00
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Not as such, was moved to a store 25 miles down the road and given enough overtime to make it full time hours, but even thats starting to disapear now with cut backs. Moved into my own place as well, so haven't had as much time for anything these days really.

In regards to the company, personaly? I think the whole things going down the pan. Don't want to say too much, I'm all to aware that they read this forum.
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Posted: 2009-11-03 09:22:01
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I got my Satio 2 weeks ago from CPW, free phone, £30 p/m over 24 months, 600 mins, unlimited texts.

Btw when they say unlimited data, it isnt. Its 500mb per calender month.

O2 are next to useless when it comes to contracts these days. Dont bother going through them to get an upgrade. The best place is usually CPW. I went in expecting to walk away disappointed because O2 only supported the iPhone (thankfully Orange have it also now) over the past 2 years, but when i told them the Satio was now available on O2 they checked their computer and found it so. Within 10 minutes i walked out with a Satio for free. Unlocked and unbranded. Not bad at all.


Lastly, you do get more for less these days due to the recession and competitor networks all wanting your guaranteed finance over 2 years. So im paying £10 less p/m and getting double what i was getting back then. Oh and a free top spec phone.
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Posted: 2009-11-03 10:06:39
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O2 the biggest network making millions and making cut backs. Seems no one is immune.
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Posted: 2009-11-03 12:06:00
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It seems to only be on this forum people assume this...


It's unlimited. Unlimited is just that. Unlike other networks (anyone looked at Orange's paltry 750MB/month limit on the iPhone?), we don't have a fair usuage policy, but an excessive usage policy. It means that if you use it for connecting your phone to your PC to use as a modem, consistently downloading HUGE files or generally using it so much you start to affect other paying customers using the network, thats when they'll be having words. Until then, browse to your hearts content.
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Posted: 2009-11-03 20:15:12
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I have "unlimited" data on both my O2 and Orange contracts, I have received texts from O2 telling me "you've gone over your data allowance on your mobile. you need to cut down or get a bigger Bolt On to keep using the internet" I have yet to be scorned by Orange or exceed their paltry limit as I have with O2, and I use the Orange device more......
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Posted: 2009-11-03 21:30:14
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Its not an assumption. Its a fact.

Even the O2 bolt on for unlimited internet has a 500mb limit. Therefore the word unlimited is misused by the operators.

Like Nanu has said, he has received a text before from O2. So have i when i had the bolt on. After 2 weeks of regular but not over the top use i had used up my 500mb allowance. If you like to browse full (not mobile versions of) websites such as facebook which are often a couple of megabyte in size 500mb of allowance is rather paltry. I can use up 500mb in a week on facebook alone.

Daedalus85, i dont intend to be offensive when i say this but for someone who works for O2 then you should know this. My experience of O2 and all mobile phone retail sales people is they very little understanding of the network they work for and the handsets they are responsible for selling. If the data is unlimited, then why do O2 send out such texts ? why do O2 put a clause into the small print of the bolt on service or in the small print of any point of sale within their stores or places such as CPW or P4U ?
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Posted: 2009-11-03 22:11:37
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