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< Esato Forum Index > Network operators > Europe > Vodafone, again ............... Eventually sorted :P Bookmark topic

Hi all,
As some of you may know I got 3 faulty Samsung Jet's and then she offered to order me another phone (different model). She said that the difference in cost between the 2 phones is £50, and that she will put it onto my next bill, fair enough. But I was thinking that maybe they only gave offered me a replacement to stay within the contract and The Sale of Goods Act? ..... and if so, should I really have to pay the £50 as they are only trying to provide me with a working handset. I could do with something lawful to back me up because one of the big boss's is ringing me back within the next 48 hours.
EDIT: Reading in The Sale of Goods Act could this help (probably not but oh well )?:


Thanks for anyone's help
Luke

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Posted: 2009-11-30 18:20:53
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Oh god having bad luck again. Well at least its not faulty this time. Is it the Satio you got? Is it working ok? Not sure about the legal side others may know
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Posted: 2009-11-30 18:35:00
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It's ok but I had a rant over the phone. The battery is sh** lasts about 6 hours, and I explained to the ignorent woman (who kept speaking over me) that there is nothing in the instruction booklet explaining ANYTHING about the first charge at all. She said we have no control over what goes in the box but that's funny because they have 2 of their own bloody booklets in there titled "getting started". Anyway, she kept denying it and had to speak to her manager to get any sense out of anyone. He sent me a new battery via RM 2nd class, not happy.


Also I don't have that many problems with crashing quite happy tbh.
Thanks
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Posted: 2009-11-30 18:39:33
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6 hours thats not normal
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Posted: 2009-11-30 19:32:00
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I know bono, 6 hours and in my pocket, doesn't even go off once or get used lol.
I could really do with some legal advice here someone please?
Thanks

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Posted: 2009-11-30 20:01:17
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Well best of luck ANYONE HERE HELP
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Posted: 2009-11-30 20:44:00
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Hi, not a big fan in the satio but what i do know is people like you who have a problem with there satio battery and the best solution is buying a new battery


many thanks mysterio
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Posted: 2009-11-30 21:11:40
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Not good news .........
Vodafone have not yet called me up but I called trading standards and they said I have no rights lol. I'm expecting a call from a manager any minute now and have a list of reasons he should let me off with the £50 charge:
My family have had to take a combined 2 days off work and drive me through a 20.2 mile round trip
I have been without phone for 3 days
I have crap battery and am still having to put up with it plus I've spent a fortune on expenses such as screen protectors.
EDIT: Look at this, my genuine phone bill updated last friday, I've spent at least another hour on the phone since (191 is customer support)

Totals up to 122 mins - 2 hours plus it is not up to date
Wish me luck guys.
Thanks
Luke

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Posted: 2009-12-02 17:56:31
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The guy was going to do nothing and said goodbye when I interupted him with a rather loud "WOAH" noise. I was not going to give in and he put £25 credit on my account there for doing a Black eyes peas (meet me halfway, oh sorry )
Thanks all
Luke
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Posted: 2009-12-02 18:23:34
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Oh so you got something in return but not much. By the way i like The Black Eyed Peas their I Gotta Feeling is great
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Posted: 2009-12-02 18:36:00
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