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superleeds27 Posts: > 500
Currently on O2 and eligible for an upgrade.
I have a C905 and im paying £25 a month for 600 mins and unlim texts, and this also includes insurance.
Rang today as im now able to upgrade, they claim that the '£15' discount off the £35 plan will expire in July as it was only an 18month loyaly discount!
I'm after the Sony Ericsson X10, which they claim they can give to me, for:
18 Month - £40 p/m, 600 Mins, Unlim Texts, unlimited internet, (Which obvs won't be unlim soon)
24 Month - £35 p/m, 600 mins , unlim texts, unlimited internet, (Which obvs won't be unlim soon)
Soo, What shall i do, I've been looking around and there doesn't seem to be too much on offer on other networks. I would like to stay with O2 but can't really afford, £35 plus insurance on top, and then be tied down for 24 month!
Hints? Tips? know any good offers??
Please advice me!!!!
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Posted: 2010-06-15 12:47:05
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Look at the second one down,
here O2 are pulling a fast one.
900 mins, unlimited texts and free internet for £30 / month, 24 months. Free X10 black. Plus, Three's network is brilliant now it's sharing with T-Mobile.
If O2 can't beat the above deal I'd get my pak code and leave. It's £5 / month cheaper for 50% more minutes, although insurance might take up the extra.
Here is 600 mins, 500 texts, 1GB internet on an 18 Month T-Mobile contract for only £30 per month.
[ This Message was edited by: goldenface on 2010-06-15 13:12 ]
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Posted: 2010-06-15 13:56:25
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3UK are the only ones to offer decent data options or T Mobile. You will find O2 and Orange changing the unlimited option now. That's not what i would call looking after customers. Haggle with them ask for PAC code then see what they offer you. When you say your going to leave that's when they bend over backwards for you. And i agree 3UK have fantastic coverage and speeds now
_________________
I Am The Walrus(goo goo g'joob)
[ This Message was edited by: Bonovox on 2010-06-15 13:12 ]
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Posted: 2010-06-15 14:10:00
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Bono is right. You have to request a PAC code first of all, then you'll be transferred to retentions.
Them tell them you've found a better deal elsewhere, point it out to them and if they can't beat it then leave. It's the only way you'll get a cheaper deal from them.
[ This Message was edited by: goldenface on 2010-06-15 13:15 ]
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Posted: 2010-06-15 14:14:14
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superleeds27 Posts: > 500
So i ring o2 and state i want to leav as ive found a better deal elsewhere: ie:
900 mins, unlimited texts and free internet for £30 / month, 24 months. Free X10 black
See what they offer:
Is three actually any good now?
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Posted: 2010-06-15 14:40:40
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Yeah, tell them you've seen a better deal elsewhere and ask for your PAC code, they'll ask you what deal and with which network and if they can't match it or beat it then leave.
They'll either match it or give you free extras to keep you on, such as insurance, etc.
I've been with three for 2 years now and the network speeds are great and never have a reason to ring them up. IMO they have the best data network for internet.
I used 1.7GB last month with no complaints from them. O2 and Orange are getting rid of their unlimited data plans.
http://www.mobilenewscwp.co.u[....]o_can_unlimited_data_also.html[ This Message was edited by: goldenface on 2010-06-15 13:52 ]
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Posted: 2010-06-15 14:50:10
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superleeds27 Posts: > 500
Just rang o2 again and said im after the X10.
She stated the plans, and i then mentioned that i had seen better deals elsewhere, and ashe asked what i had seen so i stated the deals that was posted above.
Three and T-mobile
Basically said she couldn't match them, and well, didn't want to put me through to retentions?
Any othe options?
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Posted: 2010-06-15 15:32:53
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That's pants man don't networks know how to keep customers
Not sure of other options but firstly if you do plan to leave get a cheap network sim for 3UK or T Mobile & check the coverage where you live. Do not rely on their coverage checkers online or in store. I had that trouble with Vodafone they said I was surrounded by 3G but I had none. Ask O2 again another person & if nothing again just leave. Sometimes when you ask someone in customer service for something they say no then speak with someone else & they do it
Try again but I can't think of any other options
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Posted: 2010-06-15 16:01:57
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superleeds27 Posts: > 500
I just really can't be bothered with the hassle of terminating, PAC Code, keeping number etc etc. Process takes forever, and i've read how sometimes it takes ages for PAC etc.
I'll try n ring o2 again, really need a number for Retentions and not the 'Upgrade' line!
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Posted: 2010-06-15 17:16:23
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porting takes max 2 days now and some companies like tmob give you the PAC code when you call them and ask for it, otherwise its usually sent in a text shortly after the call
its really an easy process these days
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Posted: 2010-06-15 17:19:05
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