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OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished
I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called
customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the
Elm WTF?????
I said the feature is advertised on the
website for the Elm & on the bloody box
At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again
I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do
WTF???? At this point I just gave up & said forget it
Has
customer service always been that bad? I have not called them for many years but today was shocking
[ This Message was edited by: Bonovox on 2010-08-24 21:27 ]
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Posted: 2010-08-24 18:28:42
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I am certain we have had many many topics about SE customer service and I don't recall one that was praising them!
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Posted: 2010-08-24 18:41:00
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Yes indeed not surprised at all
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Posted: 2010-08-24 18:46:39
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I've had terrible customer service from them in the past - truly awful! You might as well talk to the box that the phone came in.
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Posted: 2010-08-24 18:52:51
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It's a shame really cos I have restored faith in them with the recent crop of phones being reliable. I think the speaker had gone in my Elm cos it slipped out of my hand & landed quite hard on the table after that it went. So it was not faulty in itself. But today I was shocked I thought Orange were bad but this
[ This Message was edited by: Bonovox on 2010-08-24 18:14 ]
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Posted: 2010-08-24 19:05:54
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customer service sucks everywhere. its not just
its the sign of the times.. nobody gives a crap about their job anymore, and all companies care about is maximizing profits at all costs..
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Posted: 2010-08-24 20:09:36
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Actually although you say that I now get excellent customer service from O2. They are fantastic lately and even call or email you back when they say they will.
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Posted: 2010-08-24 20:19:00
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Look what it says on the
website,the Elm has this clear voice & noise shield feature. But according to them no way
Product training should be the core standard
And it's not integrated in new firmware as you have the option to turn it on or off & there is a big difference when turned on
[ This Message was edited by: Bonovox on 2010-08-24 19:52 ]
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Posted: 2010-08-24 20:51:27
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Jake20 is right though, I think it's possible to get awful customer service from most companies.
It's infuriating when you ring a company up for help and there is such a lack of knowledge, and rather than putting you through to someone who knows what they're talking about, they just try and palm you off with a stupid explanation.
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Posted: 2010-08-24 22:11:44
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Yes & we all know some networks like 3UK & Orange the Indian customer service teams hang up on you
And when one person says one thing & another person says something completely different
[ This Message was edited by: Bonovox on 2010-08-24 21:26 ]
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Posted: 2010-08-24 22:24:58
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