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This survey is old but I am inclined to agree as I had an iphone on Orange. Not only are they crap at customer services,their tariffs are poor too.
Orange spends a fortune telling you to turn off your phone during a movie, but new customer research suggests it should probably put a little more focus on its iPhone services.
The company was rated the lowest in terms of customer satisfaction for iPhone users, with 15 per cent planning to move to a different network, according to YouGov's iPhone iTrack study. This didn't compare well to O2, Vodafone, T-Mobile and 3, which came out on top.
The survey dug into the reasons why iPhone users wanted to move from Orange, and it seemed to be around network, connection and service problems. Of the Orange users who wanted to leave, six out of ten believed they could receive better network coverage elsewhere.
Nearly half (46 per cent) said they knew they could find a better connection from a different network, while 39 per cent said they were sure they could find a more reliable service. Three out of ten said Orange was expensive, but they'll be disappointed to find tariffs on other networks aren't that much cheaper.
It was much better news for 3, which had the happiest iPhone customers. But 3 had just 98 users taking the iPhone survey as opposed to the 550 Orange customers, so it's hardly representative. It was also good news for Vodafone, with 22 per cent of iPhone users who wanted to leave their operators planning to switch to the red network, the highest percentage.
Everything Everywhere might give Orange hope. This tie-up merges Orange and T-Mobile into one company, which means they now have the ability to share networks. This allows Orange customers to roam on to T-Mobile's network, and vice versa, with switching to become automatic in early 2011.
Unfortunately, T-Mobile didn't fare that much better than Orange in the opinion of iPhone users, as it was worst for two measures of quality and had the lowest recommendation rating of all the networks.
The iPhone remains a massively popular device, with the iPhone 4 doing big business, even with its well documented antenna problems. But you can imagine some Orange customers being particularly put out this year, especially if they were left-handed.
But if you don't have an iPhone and have been thinking about buying one for Christmas, you may soon have the option of looking particularly flash and buying the fabled white model (pictured above). There's now a reservation option for a white 16GB or 32GB model through its Apple Store app for iOS, according to SlashGear. Right now though, it doesn't work.
Do you have any iPhone network horror stories? Does Orange deserve this bashing? Is 3 really that good? Let us know.
http://crave.cnet.co.uk/mobil[....]one-users-3-the-best-50001294/
Even now despite network integration with T Mobile,Orange signal seems worse than ever before imo. I often find T Mobile more than Orange & where there is the Orange signal it's low. Just not the same network they once were. They are also along with BT the most complained about company in UK.
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Posted: 2012-04-28 22:12:56
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orange customer services seem
To answer any issues fine which I understand
Plus tariff wise they look at ur account and
Will downgrade after 6 months
Only apparent issue which I think is
A joke is them telling me on Facebook
That if I don't have further care next yr
On my iPhone with apple or them then
They won't address any issue with it if it
Decides to throw a warblers
so its Touchwood there!
I think networks including orange, O2
And Vodafone need to look at 3
When it comes to data ,as a merely 1gb
Is not enough for any smartphone
Being a iPhone or android !
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Posted: 2012-04-29 18:17:12
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And T Mobile Full Monty tariff. That's truly unlimited including tethering.
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Posted: 2012-04-29 18:40:00
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Kewl so 2 down 3 more networks to
Get onto it perhaps they will when LTE
4G takes off
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Posted: 2012-04-29 23:49:09
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Am sceptical about 4G as 3G coverage is still average at best & 4G also kills battery life even quicker
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Posted: 2012-04-30 00:00:20
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Posted: 2013-10-26 11:48:37
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EE are getting a lot of slack at the moment they were on watchdog
Weeks ago people are bitching at them on Facebook
They need to change there tariffs there just to expensive
Orange need to also change there's the sim only plans really
Do suck!!!
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Posted: 2013-10-26 22:04:38
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