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Edit:
Removing this for now as I am making some progress with T-Mobile and don't want to upset them and ruin chance of getting sorted. Will repost it soon if all goes wrong.
[ This Message was edited by: jcwhite_uk on 2013-11-30 19:00 ]
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Posted: 2013-11-29 14:52:43
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And I thought we had bad customer service. Orange and Claro are not the best model to follow. I wish you good luck with the replacement. They should get a Z-ish phone instead for all the problems you've been through.
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Posted: 2013-11-29 15:17:56
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On monday when they hadn't sent the phone I spent about 20 minutes going round in circles with one of the call centre reps trying to explain that the phone hadn't arrived as she kept saying it had arrived on saturday (how can a phone arrive a day before they arranged to send it?).
Annoyingly I still have 6 months left on my contract so can't leave yet, although it is tempting to pay the £160 left on my contract to buy my way out.
I defiantely will never be going back to any EE company (T-Mobile, Orange or 4GEE).
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Posted: 2013-11-29 15:41:58
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That is what you call 'farcial' customer service. I began laughing half way through the first post, even though it's far from funny.
I don't know why you don't go on their Social media channels and kick up a fuss there, you're always sure to get results when you use a public forum.
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Posted: 2013-11-29 17:07:00
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Exactly! Twitter and/or Facebook are the way to go!
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Posted: 2013-11-29 17:49:19
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The social networks hurt them harder than when customer service.
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Posted: 2013-11-29 18:05:05
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I have started to try the social media but they just ignore them. May step it up a bit.
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Posted: 2013-11-29 19:19:31
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EE/Orange/T Mobile have had nothing but complaints recently since 4G started. Esato member Del had similar issues with an EE branded Lumia 920 it was in repair within the first month about 3 times
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Posted: 2013-11-29 19:38:38
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@jcwhite_uk I feel for you mate, as bono has said a couple of months ago I had exactly the same problem as you with a lumia 920, it would seem that T-Mobile (EE) still haven't changed their ways, if you can afford to just leave them mate as there a totally useless mobile operator to be with, they lie, cheat and steal as far as I'm concerned
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Posted: 2013-11-29 20:07:50
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At least its not just me they don't like!
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Posted: 2013-11-29 20:55:12
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