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< Esato Forum Index > Sony Ericsson / Sony > GPRS, WAP, MMS and Email setup > 02 MMS problems - "user barred" msg Bookmark topic

Hi all. I am on O2 an recently got my account set up form MMS. I have been trying to do a test by sending myself an MMS message from my phone but every time I get the message "User barred". I just tried sending myself an mms from one of those free mms sites and I received it fine so I know that I can receive mms messages. Is it simply a case of being unable to send mms messages to yourself or have useless O2 not set up my account properly?

Thanks in advance,

Phil.

[ This Message was edited by: GOwin on 2003-03-05 00:57 ]
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Posted: 2003-03-04 10:28:00
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hey, I've got this problem too!

They said that you can't have GPRS and MMS on one handset - you need to choose. So I chose MMS. They sorted it out for me but I'm STILL getting the message!
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Posted: 2003-03-05 10:48:00
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I think that what they have told you is that you cant have data GPRS and MMS/WAP GPRS on one handset. this is wrong - you can simply add another APN but that is a different argument! Their staff are so useless - wouldn't know a phone if one smacked them in the face.

I sent them an email yesterday and cc'd it to their complaints department because I refuse to phone them AGAIN at 50p/min. Unsuprisingly I stil haven't had anything back from them.

TBH I dont know what to say - nobody seems to have an answer and until I hear back from O2 I cant shed any light on the situation.

Regards,

Phil.
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Posted: 2003-03-05 11:32:00
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http://www.esato.com/board/viewtopic.php?topic=19183&forum=14#post253815
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Posted: 2003-03-06 22:44:00
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thanks buddy, I'm still waiting to hear back from o2 so i'll let you know the outcome.

Thanks again,

Phil.
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Posted: 2003-03-07 00:15:00
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ok, got an email from o2 today and it is all working. they even refunded the cost of my wasted call!

This was their reason for it not working:

"The MMS provisioning was stuck on the system..."

Whatever that means!
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Posted: 2003-03-07 22:28:00
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what address did you email to, phil.n?

I'm gonna do the same. I wan't my money back from that stupid 50p a minute line. And I want to Media Message!

cheers,

kwel
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Posted: 2003-03-12 13:29:00
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to call o2 with out paying for the 50pence/min, call 4444, let it run throught 3 times then you will have option to talk to customer services, i do this every time seeing as i am on the phone to them for about 30+ mins every day trying to get my problem fixed, been 3 weeks and still counting!!!!
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Posted: 2003-03-12 14:03:00
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i had to wait 5 days for an email back from o2 support but it was worth it cos its finally been sorted.

even though you have to wait so long I think its definately worth emailing instead of phoning. they seem to have all their smart people doing email and all the dummies on the phones!!

like I say, if you do want to phone them, dial 08702 259933 (national call rates, rather than 50p/minute) then go option 2 (online) and option 3 (disconnections). because that is the disconnections line they will help you cos they think you will no longer be a customer if they dont!! if you get an awkward git, say you have been ealing with someone on this line but you didn't get his name!

kwel
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Posted: 2003-03-18 16:40:00
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Did anyone manage to sort this? i always get this mesage and cant even receive MMS. (O2 pay&go, T300)
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Posted: 2003-03-24 12:19:00
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