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> Praise to Orange!!
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Two days ago, i messed up my 3wk old P800 by replacing the start up movie with my own which had sound. Thus giving me the white screen of death. Tried to find a Service Centre, no luck CPW said they'll send it to SE and will take 2wks before i get it back. Went back to Orange, explained what i did, next morning, got a brand new p800 with box and contents. Now i have two 16MB duo sticks. Gotto praise Orange for offering me a replacement in the first place.
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Posted: 2003-04-02 16:56:00
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I assume you have Orange Care.
This sort of thing is unprecedented as previous phones aren't really "breakable" by software so I should think Orange decided the easy solution was to replace it.. but yes, very good.
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Posted: 2003-04-02 17:12:00
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@ k1
how did you manage to get away with only returning the phone? did you have to send it off or did you just bring it in to an orange store and leave the faulty p800 with them? also, did orange send you a new one by mail or did you have pick it up? was there an excess charge?
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Posted: 2003-04-02 18:38:00
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Orange care will either deliver it by courier or by post!
Courier is their preferred method!
Courier is within 24 hours!
I remember the good old days when it used to be 3 hours i think!
When the courier comes to collect the phone all they expect back is just the phone.
The reason he got the whole package again is because Orange normally supply a repaired one back! When they have a shortage of repaired ones they use new ones!
[ This Message was edited by: Strangely on 2003-04-02 17:50 ]
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Posted: 2003-04-02 18:47:00
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@ strangely
thats freakin amazing service! kinda wish i had gone with orange now! is there an excess fee for claims such as wat happened to andy_p?
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Posted: 2003-04-02 18:54:00
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Normally not. I've returned many a phone under some really weird circumstances with no recourse at all!
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Posted: 2003-04-02 18:56:00
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well thats amazing service...who woulda known that an annoying company like orange who like brand all their shit could provide such service!?!? im shocked!
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Posted: 2003-04-02 18:59:00
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With Orange if you can bear the stupid branding then i will swear that there aren't many other networks that offer the same services Orange do! (i can almost feel the flames already)
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Posted: 2003-04-02 19:02:00
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hah hah hah!!!
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Posted: 2003-04-02 19:04:00
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Despite getting the odd twat or two on the phone from customer services. Thats the only problem i have with them!
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Posted: 2003-04-02 19:04:00
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