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< Esato Forum Index > Sony Ericsson / Sony > Symbian phones > Cannot get PC Suite installed with W2K SP3 ??? Bookmark topic

Trying to install pc suite of my new P800 on my PC with Win2000 SP3.

NO way! After starting the install wizard I only get an error message, saying "you have an install or an uninstall without completing: Reboot your pc first and then try again"
I DO not have anything pending, and even if a reboot i get the same message.?????
SonyEricsson Support gives no answer (Easter holyday i suppose) but there I am, stuck!
Any help please!

(I have downloaded the most recent pc suite yesterday but same problem)

(I have tried to install pc suite for the T68i, just to try and that goes well. Of course it doesn't recognize the p800, but it installs)

Thanks!
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Posted: 2003-04-18 22:31:00
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win 2k SP3 here and no problems...
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Posted: 2003-04-19 00:53:00
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You have to clean the registry. I had the same problem under W2K SP2. Try deleting everything under "HKEY_CURRENT_USER\Software\Sony Ericsson" and also under "HKEY_LOCAL_MACHINE\Software\Sony Ericsson". If you have installed something else from SE, you should take care of what items you are deleting.
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Posted: 2003-04-20 14:57:00
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i also have Win200 and SP3 but no problems........
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Posted: 2003-04-20 17:18:00
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Lead,
Thank you for trying, but I don't have any of those keys in the register.
I haven't had any software of sonyericsson installed, never.
This is my first SE phone and after 6 perfect Nokias, I begin thinking I should have stayed with them............

Rob

Other people: Thanks for letting me know that you don't have problems, even if that doesn't help me further.
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Posted: 2003-04-20 17:26:00
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are u using the pc suite of the disc or the later one of the SE website? u should use the later one as the disc one is no good
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Posted: 2003-04-20 17:41:00
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Evoke,
I am using the latest version from the website with same bad result as the cd that came with the phone.
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Posted: 2003-04-20 18:54:00
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can you please post the site in where i can download the latest pc suite? thanks. This message was posted from a P800
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Posted: 2003-04-20 19:05:00
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To SPikes:
www.sonyericssonmobile.com

To all:
Have installed cradle and looked at /System
shows:
USB = sems dss-20 syncstation "functioning well"
COM= same ................................................... on COM 6
Version driver = 1.0.2115.0

Is this of any help to give more info for my problem?

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Posted: 2003-04-20 19:23:00
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im not sure what the problem is tbh? have u tried shutting down all other running programs inc virus checker? i know mcafee can cause problems if ur using it. im using win2k pro without any sp's on and so far so good This message was posted from a P800
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Posted: 2003-04-20 19:52:00
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