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subas Posts: 2

i just bought a new P800 and it can't sync with window 2000 using outlook 2000.So, i decided to change to windows XP with outlook XP but no luck in sync with my P800.i have change from the USB cradle to IR via the COM1 but still no luck.

Could anyone please help!

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Posted: 2003-04-24 15:11:00
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chroeti Posts: 1

Hi, I have exactly the same problem, I am not able to make a sync. Do you have a Asus Board as well as I do? I have WinXP SP1
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Posted: 2003-05-26 19:27:57
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sd.clark Posts: 54

I had a similar problem with my P800 that I've just bought on T-Mobile UK.

I would connect but not be recognised on my PC running WinXP & a Tablet PC. It was reporting an error " The database could not be opened". I even reinstalled XP cleanly, no antivirus or firewall, still did not work. The only way to access it was by using Epocware PC FileManager.

The phone had firmware R1D on it and had custom files in the C:\Custom\ folder. I was on the phone for just over 20 minutes with a SE Tech man trying to sort out the problem, could not do it.

I then took it to a SE Service Centre, R's in Tottenham, and they could not help with the problem as they do not use WinXP. But they installed the latest firmware, R2F, onto it anyway. When I got home and connected it to my PC, it worked!

The problem was most likely a faulty database on the phone that could not be opened. The new firmware wiped this file and reset the phone. One possible answer would be to get your phone's firmware updated to cure the fault.

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Posted: 2003-05-26 19:46:37
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