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hi guys im trying to gather infomation how many of you have had trouble getting the r2d upgrade if i get a good response i will b takeing it further on behaf of all of us so please paticipate if it applys to you.
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Posted: 2003-05-16 08:51:00
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I have only tried one place (my local cpw) they told me to send the phone back to SE
This message was posted from a P800
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Posted: 2003-05-16 08:55:00
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I have had no problems upgrading to R2D and yesterday to R2F. I live in Glasgow where the local Sony Ericsson Centre has been very helpful
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Posted: 2003-05-16 08:59:00
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i also got the R2F upgrade yesterday...
i'm wondering what's new in this version...
anyone have a list of changes?
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Posted: 2003-05-16 09:47:00
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CPW Greenford refused over the phone but MoCo in Hayes did it without a quibble.
I was even sent MoCo's number by SE customer support.
It takes a while so they had my phone overnight to do it.
I'm still testing if it has solved the BT headset issues that I want solved before I resolve to keep the phone.
graeme
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Posted: 2003-05-16 09:53:00
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Hi, thanks for taking up the cause.
I emailed Orange a few times during which time their story changed from "fine, but we don't do upgrades, go to SonyEricsson" to "up to you, but we don't endorse anyupgrading" (all paraphrased).
Now trying to find out whether, if I get an upgrade done at CPW in London, I'll be able to restore all the Orange-specific stuff? Anyone know at all??
Thanks.
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Posted: 2003-05-16 09:56:00
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I'm still in the 7 working days following an upgrade... unless my Motorola bluetooth headset works without trouble all weekend I'm sending it back (I wonder if they'll notice that the firmware has been upgraded).
After doing a full restore, all the Orange startup logos are back so I don't know what else Orange do to customise the phone. I can't imagine they do much more.
On the BT headset... I'm still having some trouble picking up an incoming call, but at least now once I pick up the call in phone, I can transfer to the headset afterwards.
graeme
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Posted: 2003-05-16 11:31:00
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@broughs
Which one do you use? The one in Clydebank next to Clyde 1 FM?
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Posted: 2003-05-16 11:49:00
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Hi Mad Taffy,
Same old problem, CPW in Aberdeen will NOT upgrade Orange handsets, and Orange have not replied to my calls ....
Talk about being stuck between a rock and a hard place !!
In retrospect I should have waited 2 weeks, spent another 50 quid and stayed with Vodafone.
Why is their policy not consistent across the whole of the UK?
Seems only CPW in the big cities have the Orange R2D firmware...
Shocking customer service
Keith
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Posted: 2003-05-16 13:37:00
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Atlas Communication - Alexander parade is where I got mine upgraded.
Very quick and friendly service
[ This Message was edited by: broughs on 2003-05-16 13:10 ]
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Posted: 2003-05-16 14:07:00
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