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TheWhizz_68 Posts: > 500

Dear mr xxxxxxx,

Thank you for contacting the Sony Ericsson Customer Care Centre.

We have become aware of the hissing issue and are endeavouring to provide a solution as quickly as possible.

You would have to send the phone away to our main repair centre and they will fix it and get it back to you the day they get it.

Please contact them on 01952 230 402 before you send the phone.

To copy numbers to and from the SIM please go to phone book, advanced copy to or from SIM

As requested, we have enclosed the postal details for our advanced repair centre 'Celestica'.

You should send the handset only (keep the SIM card and battery, unless you have been advised that it is a battery fault) in a padded envelope by special delivery (which insures the package for up to £250 and also ensures next day delivery).

We currently have a turnaround time of 7-10 working days.

You should include a brief note including the following information :-

(1) Your name, contact telephone number and a return address.
(2) A brief description of the fault.
(3) The IMEI number of the handset which can be found on the back of the unit, underneath the battery. It is 15 digits long and starts 520 or 350.
(4) A photocopy of proof of purchase.

The address is as follows :-

Celestica (Telford) LTD,
PO Box 80,
Oakengates,
Telford,
Shropshire,
TF2 9WT.

Tel: 01952 230 402
E-mail: enduser@celestica.com

Please contact the Sony Ericsson Customer Care Centre again if we can assist you further.

Kind Regards,
Derek Ebbrell

Sony Ericsson Customer Care Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com

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Posted: 2003-06-05 15:12:09
Edit : Quote

masseur Posts: > 500

near the top it says:

"they will fix it and get it back to you the day they get it."

then it goes on to say:

"We currently have a turnaround time of 7-10 working days."

typical SE customer care response.

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Posted: 2003-06-05 15:18:10
Edit : Quote

TheWhizz_68 Posts: > 500

Yes , it is very strange and not good on their behalf.

Im going to hold on until a new batch arrive at CPWH , cant be asked with sending it off , have the 14 day policy.

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Posted: 2003-06-05 15:19:54
Edit : Quote

leerichards Posts: 306

I have just spoken with Celestica in Telford, and they have confirmed that turnaround on the hissing T610 repair is currently 4 weeks. Suggest that anyone that doesn't have a spare phone, waits for a few weeks for this timescale to reduce.

Cheers,

Lee

PS. Celestica have a dedicated telephone number for SE consumers. It is 01952 230402. (oops, didn't read the first post clearly, this number is already quoted there)

[ This Message was edited by: leerichards on 2003-06-05 14:56 ]
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Posted: 2003-06-05 15:55:24
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TheWhizz_68 Posts: > 500

Now just got this from Celestica ......... What is going on????

-----------------------------------------------------------
Hello

We are not due to support this model of phone for another 10 days, so I
advise that you call us on 01952 230402 in a weeks time and we will be able
to give you more information then, alternatively you can email us on this
address.

Kind regards

Cath Gauden
_____________________________________________________________________________________________________________

Catharine Gauden
SEMC Helpdesk Team Leader
Tel: +44 1952 230402
EMail: Enduser@celestica.com
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Posted: 2003-06-05 16:22:07
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