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tlk Posts: 77

i have sent an email to sony ericsson about how to get rid of the vodafone brandings

this is their reply:

Dear Sir or Madam,

Thank you for contacting the Sony Ericsson Customer Care Centre. To
have the software removed from the handset, please speak to Vodafone as
they put the software on themselves. Please contact the Sony Ericsson
Customer Care Centre again if we can assist you further.
Kind Regards,


Kate Stewart

Sony Ericsson Customer Care Centre


does this show that they know crap all or they just cant be arsed to answer???
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Posted: 2003-07-08 02:02:00
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masseur Posts: > 500

no! it shows that they know how to give the standard official answer!

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Posted: 2003-07-08 07:30:35
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tlk Posts: 77

well.......how come there are people are saying sony ericsson has said confirmed things about this then, huh?
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Posted: 2003-07-08 08:28:38
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MaThIbUs Posts: > 500

Maybe those people lie ;-) But it's also known Sony Ericsson isn't always consequent in its answers... Check the last 20 posts of the (and I quote) \"Calendar and Sync in T300 / T310 confimed by SE\" thread. This message was posted from a T300
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Posted: 2003-07-08 08:33:31
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masseur Posts: > 500

...and since when did anyone listen to SE service centre? On the Tuesday of the week that Celestica started fixing the hisses a person at the UK SE service centre told me that it must be a problem specific to my phone! ha!
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Posted: 2003-07-08 08:37:09
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tlk Posts: 77

ok......at the end of the day....who do i listen to then?
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Posted: 2003-07-08 08:39:20
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MaThIbUs Posts: > 500

Hahahaha! You must be kidding!!! Are they stupid or hypocrite?! This message was posted from a T300
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Posted: 2003-07-08 08:47:06
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masseur Posts: > 500

Quote:
On 2003-07-08 08:39:20, tlk wrote:
ok......at the end of the day....who do i listen to then?


thats an easy question! listen to the people here on Esato!
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Posted: 2003-07-08 08:57:59
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lovewalrus Posts: 480

It's SE that brand the handsets, for the networks. The networks do not have the resources to do it themselves (i.e additional software added at point me production). This message was posted from a T610
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Posted: 2003-07-08 09:30:55
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mhorton Posts: > 500

That's not a helpful email at all. When I'm doing support emails and if I sent out a reply like that I would be shot.
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Posted: 2003-07-08 10:28:19
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