Esato Forums - Sony Ericsson / Sony : GPRS, WAP, MMS and Email setup : Vodafone UK tell me pop email doesn't work on T610 and I should get another handset!

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netsmithuk Posts: 9

Yep the the official line I was given by Vodafone UK 'technical' support today.

I rang them for help in setting up my new T610 to pick up pop email via GPRS - at the moment all I get is 'finding server' message which eventually times out. I'm no novice so i am 100% sure all my email setting are correct, so I would guess that the problem lies in the 'data account' I'm using which is the one that comes on the phone direct from Vodafone (called vodafine gprs, username 'wap' etc)

I called the help line to ask for help and they just told me that it is a known issue with the handset (Apparantly the guy i talked to had the same handset and problem) for which they had no timescales for resolution. The best he could suggest was getting a handset from a different manufacturer!!

Before I take the phone back I thought I would check here first.

I've tried the SonyEricson configurator but no joy, the GPRS settings it sticks on my phone even fails to connect to the service let alone the mail server.

Any help would be great as I really like the phone and would like to keep it.

regards
Chris
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Posted: 2003-07-08 13:55:21
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BOSSHOGG Posts: > 500

Dunno he this'll work on vodafone. Go to the O2 web or wap site and sign up for the O2 email, log in and send and open an email whilst still online, them set up your pop email on your phone with that email address in mailbox and use 193.113.160.13 as your incoming and outgoing server. He that don't work, can't help. This message was posted from a T300
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Posted: 2003-07-08 14:07:25
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GOwin Posts: > 500

the t610 definitely supports POP (and IMAP too) mail. But if your operator disables the ports that those services use, then you're out of luck.

Have you tried these threads?
www.esato.com/board/viewtopic.php?topic=18848&forum=14
www.esato.com/board/viewtopic.php?topic=3642&forum=14
www.esato.com/board/viewtopic.php?topic=3157&forum=14
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Posted: 2003-07-08 14:13:29
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__spc__ Posts: > 500

@netsmithuk

You need a different data account - one where the APN is 'internet' and the username/password both 'web'.

Also, your POP DNS entry will probably work fine, but to send emails, you will need your SMTP as 'smtp.vizzavi.net'

Steven.

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Posted: 2003-07-08 14:15:44
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genghisackroyd Posts: 68

If you go to the Sony Ericsson web page all you have to do is select your country, your phone no. and your ISP and presto! your settings arrive by SMS.

Check 'http://www.sonyericsson.com/spg.jsp?template=SP1_3&B=ie&noredir=1&LM=SB_V&noredir=1' for the UK

good luck
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Posted: 2003-07-08 14:24:11
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__spc__ Posts: > 500

@genghisackroyd

Don't entirely agree with you as to the efficacy of the configurator...

For example, on T68i+Vodafone+BTOpenworld, I could only ever configure dial-up access, not GPRS, and it never actually configured the SMTP server correctly, so I couldn't actually send mails! It was only by going through these forums that I got the answers...

However, the Configurator did 95% of the configuration for me...

Steven.

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Posted: 2003-07-08 14:29:38
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netsmithuk Posts: 9

Wow, thanks for all the fast feedback.

I tried to explain to the guy at vodaphone that i thought it was an issue with the GPRS setting but he was having none of it and flatly blamed teh handset.

Even if it does work vodafone support sucks big time so the phone is going back now. It was really irratated me too that the OS on the system was covered with links to vodafone live! with no way to remove them (safely)

This lunch I had an interesting coversation with a guy in a 'multibrand' phone shop that said if I sent it back to vodafone, they would sell me the same phone on the same network for the same price without any of the vodafone branding on either the phone or OS. On top of that he said if he could configure the pop3 email on the phone I could have it for free. (I took this as meaning he was pretty sure he could do it)

thanks for the help

Chris
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Posted: 2003-07-08 15:15:42
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masseur Posts: > 500

netsmithuk, go change it for the unbranded one if you like. by all accounts its a better deal (certainly mine is unbranded).

however keep in mind that the earlier reply from __spc__ regarding setting up a new data account with APN is definitly what you need if you haven't got that. You wont be able to do email using the email client with a wap data account and certainly the symptoms you mentioned at the start are exactly what I got when I first started using GPRS and tried to do email via wap.
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Posted: 2003-07-08 15:18:31
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netsmithuk Posts: 9

Just out of interest I've tried to get it going on this hand set.

I edited the 'vodafone gprs' data account from

APN:wap.vodafone.co.uk
USer:wap
password: wap

to

APN: Internet
user: web
paswword: web

and left all the other setting the same, when I try this I get a new error...

"GPRS parameters not support" then "cannot connect to server"

any ideas>
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Posted: 2003-07-08 16:02:39
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masseur Posts: > 500

not too sure, but my data account only has APN of internet... no username no password etc so rather than trying to modify that one just create a new data account with just the APN.

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Posted: 2003-07-08 16:24:23
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