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Ok, i brought my T300 for £180 when it first came out (which is a lot of money for a student without an income!) and within 4 months the screen packed in, so no sweat i though, ill phone orange, who told me to SE, who told me to send it off to celestica in telford, uk. That was over a month ago! I have phoned celestica four times and i have had to wait 40 mins on hold each time to get through! then they tell me 'ill look into it' and phone me back, which they never did! then i wrote them a letter, no reply! I then phone SE to compain about celesticas crap service, and i dial the number, and get the message 'this service is not compatible with your call' So SE dont support people phoning them from BT landlines, well im sure not many people try that! So, after 4 weeks, when i was told that it would take 10 days i have no repaired phone, Celestica have the worst call centre staff ever, and SE dont appear to have any! Sorry all you SE fans, but can you call this customer service because I cant, and i dont think my screen should have broke anyway! has anyone else had these problems! i think ill go back to nokia, at least they dont break, and if you need to call them, you can speak to somebody who wants to help you!
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woohoo its free!
[ This Message was edited by: davo87 on 2003-09-06 22:48 ]
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Posted: 2003-09-06 23:42:37
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That's celecstia though, when i had a fault with my t68i i contacted my service provider (orange, who said as it was till under warrenty they would replace it, and did within 15 hours......
Clestia are crap, but that's not SE's fault, it's celestias....
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Posted: 2003-09-06 23:47:39
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I was told by orange that it wasnt their problem and that they wouldnt send me a replacement! probably because im on PAYG tho, I have no complaint for orange but Celestica and SE customer service is crap! and it is SEs fault when i cant call them to complain about Celestica!
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woohoo its free!
[ This Message was edited by: davo87 on 2003-09-06 22:50 ]
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Posted: 2003-09-06 23:49:47
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That much is true....I hate call centres..pity i work in one really.
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Posted: 2003-09-07 00:24:40
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Well i'am not from uk but I've got very good experience with SE service (when my p800 wouldn't connect they gave me a brand new one to try it and they were very nice) Why do you blame SE, I mean hot the hell can that litlle guy in japan know that somewhere in uk SE service sucks, the problem is with the uk SE manager
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Posted: 2003-09-07 00:25:07
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It's all down to personal experience at the end of the day...i wouldn't for instance touch t-mobile with two shitty sticks after continual appalling customer services, and ridiculous quality of general service.
But a lot of people i have spoken to have had good experiences with them....so you never know.
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Posted: 2003-09-07 00:47:03
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I agree with the problem of celestica. Had similar problems with them. Where did you buy the t300 from?
This message was posted from a T39
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Posted: 2003-09-07 00:53:11
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Who or what is Celestia ??? Is it a SE service center ???
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Posted: 2003-09-07 01:07:33
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I agree with you although i am using se. One thing is right nothing beats nokia they are the best i should know i tried them all. Nokia is simple and user friendly. So go ahead and buy one.
This message was posted from a T68i
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Posted: 2003-09-07 01:27:30
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Ive used celestica a number of times for s/w upgrades and replacements/repairs. Only problem i had was that they lost my receipt. But other than that very good
This message was posted from a T610
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Posted: 2003-09-07 01:41:56
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