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< Esato Forum Index > Sony Ericsson / Sony > General > USA T-Mobile customers with T610, please have your voice heard! Bookmark topic

I just picked up this great phone as a replacement for my T300 and I am dissapointed with two things so far.

1) There is no GPRS indicator on the phone status bar any more. My T300 had it just fine and I know the T610 should have it too since I have not heard anyone else griping about it and it is posted in the manual.

2) GPRS data counter is not part of the time and cost menu. I think this is also a feature that is supposed to be on the T610.

From deductive reasoning I think these features are removed from the USA T-Mobile branded and customized phones for whatever reason. I think it is a bug in the firmware.

I have only found one other guy that have experienced this problem. His post can be read in the GPRS forum.

So I am asking every USA T-Mobile customer who has or thinking about getting a T610 please call and file a dissatisfaction report with T-mobile tier 2 technical support so T-Mobile would actually do something about it as it is pretty ridiculous not having these features on the phone.

Thank you very much for your support!
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Posted: 2003-09-08 07:49:47
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there is supposed to be an indicator icon. it's even in the manual. i'm on cingular and use a t616 but it's the same thing. this is gonna sound like a silly question but, you do have a subscription for gprs right? if not, the icon won't appear. gprs is connected to your number* so, if you got a new number when you got your phone, you need to call t-mobile and tell them to transfer it. if you didn't get a new number, then i would say something's wrong with the phone.

* for example, i had gprs service on my t68i. when i bought my t616 and transfered the sim, the gprs icon automaticly appeared and ofcourse, i had the service.

the data counter can be found at: calls-> time & cost-> data counters

hope all of this helps
_________________
support your local EVILempire

[ This Message was edited by: slamEVIL on 2003-09-08 08:11 ]
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Posted: 2003-09-08 08:35:38
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Well the T600 from T-Mobile and the T616 from Cingulair are apprently not the same thing. I do get GPRS connection just fine I can use wap and MMS, I just don't have the little indicator icon and the gprs data counter.

It is an annoyance that I'll have to get used to as it seems. I have called Ericsson this morning and they told me I am pretty much SOL as they cannot and will not change the customization firmware unless T-mobile requests it. It seems like T-mobile wanted the gprs signal and the gprs counter to be disabled in their customization software. Makes me kind of disappointed but what can I really do at this point? Not much.

Please, people on T-mobile, call and have your voice heard!
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Posted: 2003-09-08 20:44:11
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T-Mobile did do some exasperating things to T610, such as removing the Chat item from the messaging menu. Why? Who the hell knows. The data counter isn't obvious but it is available. Go to the shortcuts menu, edit shortcuts and then look for the data counter item. Check it and it'll show up on the shortcut menu. The GPRS indicator doesn't display no matter what you do with the data comm items so don't bother trying. But chances are good that if you have a signal, you have GPRS.
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Posted: 2003-09-08 22:30:33
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Mark,

There is at least someone who understands exacly what I am talking about! Thanks! I did not even notice the chat feature being gone, I have never used it on my T300 anyway, so it doesn't bother me much.

Thank you for telling me about the gprs counter and the trick about how to get to it! It will make my GPRS usage a lot more manageable!

As far as the little GPRS icon goes, it is not quite true that as long as I have reception GPRS is available. I have found plenty of towers in my town that show that GPRS is available but I can't use it, The little upside down "L" instead of the triagle shape shows. Oh well, I guess I can live with it now, but it just seems sad that providers go this far with customization, ripping out useful features for no apparent reason. If you hear anything new or have more information, please don't hesitate to tell me!

Thanks again, that gprs counter is a nice trick!
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Posted: 2003-09-08 22:47:27
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I don't have the GPRS indicator too and it's a customized one from Mobistar ( belgium network provider ), it only appears when I make an connection to go to wap and dissapear when I close the connection. Oh and btw is it possible to keep the gprs connection alive constantly, every time I wan't to check something on wap or email I have to start a new gprs connection because when I quit the wap browser it's chut down. I know I should look in my manual but I think that I lost them .

Thanks

Edit: DAMN I just found how to get the little icon for the GPRS, I was trying a last time to find what's wrong with it and I changed in Data accounts> Preferred Service from "GSM only" to "GPRS and GSM" and then I heard that sounds in the micros of my pc and voila the icon appeared.
Hope that it will work with you too. Cheers


[ This Message was edited by: Jim on 2003-09-08 22:12 ]
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Posted: 2003-09-08 23:07:32
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Jim,

Thank you for your response! However unfortunately that selection (preferred service) is just another feature that has been kindly disabled by my lousy "big brother" service provider. We do not have that feature enabled in our phone and there is not even a way to get to it from the shortcuts unlike the GPRS usage counter.

So it seems like we're officially screwed.

_________________
That's my story and I'm stickin' to it!

[ This Message was edited by: GTakacs on 2003-09-08 22:34 ]
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Posted: 2003-09-08 23:33:47
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That sucks, sorry then that I couldn't help you
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Posted: 2003-09-08 23:50:07
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Thank you Jim, had always wondered why the icon didn't appear whilst i wasn't browsing, ta muchly!
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Posted: 2003-09-08 23:55:45
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Yeah...the data counter is an obvious attempt to squeeze a few more bucks out of the phone user. But why would they provide AOL IM via SMS and then remove the only rational way to hold an AOL IM on a phone? And who knows what else they did to the poor phone. Well, at least I have all the ammo I need to get out of my contract if I want to. The pricks didn't even give me any kind of deal on the phone. Now you see what happens when you quit college by your second year?
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Posted: 2003-09-09 00:40:05
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