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mark.mobile Posts: 21

I sent my P800 away for a camera problem and firmware upgrade nearly three weeks ago to Celestica (Telford) Ltd.,it still has not come back. I rang them and waited 45mins to speak to someone and they said that 10 working days turnaround, its more than this now, has anyone any experiece of them , maybe should have taken to CPW as my wifes 8310 nokia went faulty and it was repaired and picked up the same day!

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Posted: 2003-09-22 17:21:23
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masseur Posts: > 500

yeah.. I have had a similar recent experience

http://www.esato.com/board/viewtopic.php?topic=37956&forum=2
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Posted: 2003-09-22 17:27:41
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mark.mobile Posts: 21

Still waiting for the phone waited 1 hour for celestica to answer they will chase. Also e-mailed them and SE with read receipt but still has not been read Contacted SE today and they are having trouble contacting them as well but they are contracted to them perhaps money is changing hands!The SE guy i spoke to suggested i wrote to them at the liverpool address they gave me but i dont hold out much hope, before i bought the p800 i read on this forum that SE service was virtually non existant but not this bad but at present no other product matches the p800 so i am stuck.
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Posted: 2003-09-24 18:26:11
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mr_m Posts: 57

ive been trying to phone celestica for a while now but noboddy picks up thier bloody phone.
Do they want business or what?
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Posted: 2003-09-25 17:50:08
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davo87 Posts: 204

dont get your hopes up, my t300 was away for 1 and 1/2 months before they would send me a replacement, then when they sent me a replacement it is faulty, celestica are awful, the worst customer service i have ever experienced, now i have to pay to have the duff t300 they sent me fixed
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Posted: 2003-09-25 19:18:33
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JJayMobile Posts: 366

Sorry to hear about your problem Mark.

I sent mine back to CPW, just like yours mine had a problem with the camera (Yellow line down the middle).

Anyway, the service centre in Birmingham, replaced the camera and also upgraded the firmware. It came back the same week.

Sorry to hear about yours.

Where did you buy it, as it sometimes matters who the retailer is...

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Posted: 2003-09-25 19:45:27
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mark.mobile Posts: 21

Tried again today they say they are awaiting parts and recon phones i said all it needs is the camera from one that they have with a serious fault, upgrade and return to me . Also mine is unlocked, bought sim free but starts up vodafone so that i can use with my t-mobile number as well and they have it as vodafone i bet that if the original phone is not returned and a recon is sent it will be locked to vodafone also as the box was returned as well i would imagine that this and its contents will be missing, got so p****d off with them have sent watchdog an email from the bbc website perhaps if more people do this perhaps they might investigate the terrible SE service.
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Posted: 2003-09-25 20:51:55
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davo87 Posts: 204

I have also sent watchdog an email, make sure you phone them and ask them to send you a replacement unlocked phone, i did that and got a replacement unlocked phone, unfortunatly thery gave me F@&*ing broken 1, I HATE YOU CELSTICA! you have destroyed my trust in Sony Ericsson, and your customer service is the worst in the world (the end)
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Posted: 2003-09-25 22:35:12
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mark.mobile Posts: 21

Just an update still not back, have e-mailed faxed rang still no reply then out of the blue had a phone call fronm SE on thursday to say that they are dispatching a replacement phone and i will have it thursday, Thursday no phone called SE they will check , kept me on hold , came back and said that they had answer phone message that they had all gone home(4.00 pm) but admitted that they are constantly getting complaints against celestica and it has been passed up the food chain. Rang again today(3/10/03) and the SE lady said that the email from celestica said that it was sent by citilink on 31/9/03 i dont think so! SE tried to contact celestica again to find out if they have tracked down what has happened and they are still waiting for a return call talk about crap service.
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Posted: 2003-10-04 00:34:42
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