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> SE customer service haven't got a clue
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About 1 week ago I emailed SE with a couple of questions (to do with Bluetooth), and I also mentioned bluejacking & bluejackQ. Today I received this reply:
Dear Sir or Madam,
Thank you for contacting the Sony Ericsson Customer Care Centre.
In order that we can respond to your enquiry, please explain the term
'Bluejacking'.
Please contact the Sony Ericsson Customer Care Centre again if we can assist you
further.
Kind Regards,
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i don't think i've laughed so much since i last spoke to pachy
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Posted: 2003-10-20 17:02:04
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allow me to be the first say...
!
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Posted: 2003-10-20 17:04:26
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hahahahaha allow me to be the 2nd
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Posted: 2003-10-20 17:24:42
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3rd :-) was there a name under the email or was he/she too ashamed to put it under?
This message was posted from a T300
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Posted: 2003-10-20 17:34:23
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I honestly don't see any reason why a se adviser should know anything about bluejacking.
This message was posted from a T300
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Posted: 2003-10-20 17:43:21
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in my opinion from speaking to many of them, the 1st line of customer support don't know much about mobile phones in general.
you would think these people would take some interest in the jobs they are doing even if they are not trained for a specific topic. I know I do!
_________________
...Unless I'm very much mistaken[ This Message was edited by: masseur on 2003-10-20 16:47 ]
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Posted: 2003-10-20 17:46:43
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@MaThIbUs
I thought I'd better take their name out.
@BOSSHOGG
Well, after directing them to bluejackQ and saying it is a bluejacking website, you might have thought that they would have gone there to find out what bluejacking is if they didn't know. They didn't actually need to know what it was to answer my questions anyway.
Yeah but Masseur you're just great anyway. It's common knowledge that these people don't know anything!!
[ This Message was edited by: jellyellie on 2003-10-20 16:50 ]
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Posted: 2003-10-20 17:47:09
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This just ran into my thoughts: if you mentioned BluejackQ, and you get a reply like that... they didn't visit BluejackQ! What will/did you reply?
This message was posted from a T300
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Posted: 2003-10-20 17:53:29
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I suppose if you gave them a link, they should have looked in. Maybe they'll all get a crash course in blujacking now :-D
This message was posted from a T300
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Posted: 2003-10-20 17:54:58
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lol
This message was posted from a T300
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Posted: 2003-10-20 17:55:52
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