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O2 say you cannot downgrade from the £45p/m tarrif Untill 3 months.
Even though it states no time restrictions in their contract.
Now most of us want to go to lower tarrifs. O2 are in breach of contract they are imposing a unstated clause. We as customers have right of way WE WILL NOT LET O2 RIP US OFF!
ESASTO HEAR ME NOW WRITE TO OFTEL They will heed the consumers call!
Save £60 write a letter!
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Posted: 2003-12-08 11:34:00
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I'm with you Vermania! But I'm not with O2.
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Posted: 2003-12-08 11:36:12
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I shall PM you my letter of compaint please change the odd word then e-Mail it to oftell
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Posted: 2003-12-08 11:41:00
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It's important to check the paperwork, if it says on the paperwork you have agreed to pay £45 ech month for 12 months they can hold you to it.
BTW,
On CPW Orange contracts, the paperwork DOES NOT state a particular monthly amount.
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Posted: 2003-12-08 11:43:51
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Still pachy, a good old fashioned mass-complaint session is always fun!
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Posted: 2003-12-08 11:45:11
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Where do we send the nasty emails ???
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Posted: 2003-12-08 11:51:26
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@vermania
I agree with pachy here, on the contract which we signed it says we are agreeing to pay £45 for 12 months. There is nothing in the contract or on the terms and conditions that say we can downgrade either so they can actually make us pay for 12 months @ of £45. Then since oral contracts are as valid as written ones we can challenge that saying the sales man/girl told us we could downgrade after three months, if they actually said so. I know in some of our cases the salesman/girl said we can downgrade straight away so I think those people can challenge o2 for breach or contract. What you think
PS: I sincerely hope no one from 02 is reading this
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Posted: 2003-12-08 11:52:45
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Sorry.
I'd love to but I plan on downgrading after 3 months anyway. Thats what time frame I was told when I bought it and thats when the free texts bundle that came with it as a special offer runs out. It's gonna save me money in the long run (my girlfriend is on O2 and ringing from Vodafone can be expensive) so I'm happy down grading after the 3 months. Maybe I'll even keep it and get rid of my Vodafone
@Anish
I think if you read Vermania's original post O2 haven't said he can't down grade after 3 months... they said he can't downgrade until the 3 months is up... then he can do what he wants
[ This Message was edited by: Prosody on 2003-12-08 10:57 ]
[ This Message was edited by: Prosody on 2003-12-08 10:58 ]
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Posted: 2003-12-08 11:54:47
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it's also worth having a word with your local trading standards office
This message was posted from a P800
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Posted: 2003-12-08 11:54:59
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THE CONTRACT DOES NOT STATE THE TARIFF THAT YOU HAVE TO STAY ON!!!!
it says 12 months but not mention of the tariff. It says nothing about the 3 MONTHS before changing contract thingy.
I am writing to oftel......its not a big amount but 02 cant mess us around (even though we can mess them around
)
Tommorrow they may change their "verbal" policy and say 6 months before you can change a contract but unless its written it has no value.
I suggest we all write to oftel individually for the maximum impact
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Posted: 2003-12-08 12:00:59
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