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steele Posts: 329

Last Dec 14,2003 i subscribed with Suncellular and got two lines. Of course i got 2 units with the subscription, a t610 and a p900. Unfortunately, only the t610 was available at that time. They informed me that the p900 will be available on the 4th week of Dec. But initially they told me that it will arrived at the 2nd week! I just called them and now they are telling me that the availability of the p900 is moved to January!!! Grrr..I've already paid for the unit and I'm using the sim now as well.

Who should i talk to?? Do you know the number of Sony Ericsson??

I just feel i have to report this incident.
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Posted: 2003-12-27 08:02:49
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ferrarista44 Posts: > 500

Sony Ericsson HelpDesk
(02) 635-1860

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Posted: 2003-12-27 09:20:28
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619 Posts: > 500

SE ph has nothing to do w/ this..

it's sun sole responsibility and you should not pay for the unit/line unless the unit will be given to you.

i guess you just have to talk to the sun people and ask for cancellation/termination of that line and get the refund.

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Posted: 2003-12-27 10:01:13
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*Jojo* Posts: > 500

tsk, tsk, tsk - just another unfortunate Filipino victim here. The best way is to report the incident directly to "Mr. Palengke" himself. DTI Sec. Mar Roxas. Your dilemma will surely fall under the consumer-protection-program. Make a report, try to know the DTI consumer hotline. As they say, there is no Philippine law that states that establishments be allowed to pen on their receipts the "no return-no exchange" policy. Good luck mate ! If that does not work still, better look for Mr. Equalizer himself or better yet - RAMBO !
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Posted: 2003-12-27 14:07:43
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Deanlambert Posts: 466

I can't see what contacting SE will do. Really you shouldn't have accepted the unit if it isn't in stock. Personally i'd terminate the contract and go somewhere else. Try reading your contract first tho. Might be something in it to help you. This message was posted from a T300
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Posted: 2003-12-27 14:14:33
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superunknown Posts: > 500

Talk with sun people mate:-)
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Posted: 2003-12-29 08:10:00
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Ravemarky Posts: 0

That's strange.
I got a 3660 at their Galleria branch last Dec 25 and they said that they have the P900 available! I even asked twice to make sure because my cousin wanted to get one.

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Posted: 2003-12-29 13:08:30
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Deanlambert Posts: 466

You need to talk to them again mate. By the sounds of it the unit is available This message was posted from a T300
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Posted: 2003-12-29 13:12:10
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jasin14 Posts: 0

you sure it's already available?

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Posted: 2004-01-03 11:25:57
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Deanlambert Posts: 466

I'm only going by what other people are saying. But we've not heard anything for a while so i think the original poster may have got the unit. This message was posted from a T300
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Posted: 2004-01-03 12:52:12
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