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> O2, and p900's, what's going on?
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I recieved my bill today
O2 400, 5 dec - 04 jan $38.30
O2 400, 5 jan - 04 feb $38.30
Fair enough, as i knew the first month was the o2 400, but the second should be leisure time at $15.
I called o2, and an 'agent' told me, it HAS been changed to leisure time. But you get billed a month extra at the beggining, which then you are re-embursed with once your contract is over. So my next bill should come in at leisure time - $15.
Has anyone else experienced this? To be honest he didn't seem the brightest of sparks, and i'm confused with his discription of my contract.
(excuse the $ signs. My three key is broken!
)
Any ideas if this is for real?
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Posted: 2004-01-09 13:04:27
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Surely someone must have a clue?
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Posted: 2004-01-09 13:45:25
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he is correct, you are charged a months line rental in advance.
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Posted: 2004-01-09 13:50:23
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Posted: 2004-01-09 14:11:59
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Same thing happened to me.
i managed to change my contract down last month when i purchased my p900 on the o2400 for free in Dec 2003 within a couple of days. they said the change will be effective from next month which is jan 5th 2004 (my Billing date).
just got my bill and they have charged me the o2400 plan for last month (dec 2003) and this month (jan) so my bill is £93.39 which includes about £3.00 worths of call as i went over my inclusive minutes.
Below is the summary of my bill:
O2 400 :
05 Dec 03 - 04 Jan 04 38.30
O2 400 :
05 Jan 04 - 04 Feb 04 38.30
ree 400 Message Bolt On Promotion :
05 Dec 03 - 04 Jan 04 0.00
ree 400 Message Bolt On Promotion :
05 Jan 04 - 04 Feb 04 0.00
O2 Data Sense :
05 Dec 03 - 04 Jan 04 0.00
O2 Data Sense :
05 Jan 04 - 04 Feb 04 0.00
ITS- Subscription is free :
05 Dec 03 - 04 Jan 04 0.00
ITS- Subscription is free :
05 Jan 04 - 04 Feb 04 0.00
Total Services 76.60
Also, when i look at the UNBILLED MOBILE INCLUSIVE ALLOWANCE DETAILS in the online billing @ o2.co.uk, my unbilled usage is
Speak 25 Xnet Off Peak No Rollover MPN 00:25:00 00:00:00 00:25:00 0.00
Speak 500 Off Peak No Rollover MPN 08:20:00 00:00:00 08:20:00 0.00
I just called o2 Cust Services and they comfimed that i am on the o2 LeisureTime 500 @ £15/per month, but have been charged for the o2400.
so she said they will credit my account with £30.
+£45 for o2400
-£15 for o2 Leisure time.
Just checked my online billing and the they have:
UNBILLED SUMMARY
Other Charges & Credits
Incorrect Tariff Transfer : 07 Jan 2004 -30.00
Total Unbilled Other Charges & Credits -30.00
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Posted: 2004-01-09 16:54:01
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