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Well to make a long story short, my cell phone has been stolen. My contract ends on March 11th. I've suspended my account with T-Mobile and don't know really what to do. I just have a couple of questions.
1) Can I renew w/ T-Mobile, going thru like Amazon.com and get a new phone I want (with good rebates), but keeping the same number?
2) Do I have go to thru T-mobile, get lame phone since I'm not a "new customer activation"?
T-Mobile has been good to me, so I'd like to stay, but I don't wanna lame phone since there arn't many good rebates at the stores locally.
I'd email Amazon.com about renewals, but they don't have an address. Any info would help. Thanks!!!!!
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Posted: 2004-03-03 21:49:12
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Call Customer Care and ask for the retention department. I had a 2-hour conversation with them once but finally got a T610 for $99! (This was back when they were going for $300 and 400 retail!)
If not, cancel the service and take your phone number with you. (I assume you can Port your number FROM T-Mobile TO T-Mobile - that shouldn't be too hard.)
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Posted: 2004-03-03 23:58:46
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If you don't mind getting a new number I would just get a new contract through Amazon and get paid to get a T610. That's what I did when I moved but with another phone.
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Posted: 2004-03-04 06:35:03
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That is a very unfortunate situation, but I think there is some hope for you (at a price, though). You will not be able to port your number from T-Mobile to T-Mobile; moreover, you will not be able to cancel your existing service and then activate a new one, because your account remains dormant for 90 days after deactivation. It means that when you apply for a new account, the system will automatically "recognize" and re-activate your old account.
The way around it is to activate a new service and THEN cancel the existing one. The best way to do it is through one of the independent retailers, otherwise do it through Amazon. NOTE: If you do it through Amazon, you're running the risk of forfeiting the rebate after T-Mobile finds out you're the old/new customer.
Of course, you will have to change your number. Is it worth it? It depends. If your number is precious to you, I am sure you can get a T610 for about $99 from their retention dept. (they also offered me a Nokia 6610 for only $18!, which I politely declined). Otherwise, go to an independent retailer, get a T610 for free and pocket $100-150 in rebates (that's what I did).
Good luck!
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Posted: 2004-03-04 23:26:32
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