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GPRS, WAP, MMS and Email setup
> T610, O2 and MMS
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I've been trying to set this up for a while now..
I seem to have finally got GPRS working by itself, which is great but I can't get MMS to work..
1) when someone sends me an MMS message, I get a message from O2 telling me to log into the website to view it! I want it sent to my phone!!
2) I can't send them either, I don't think I have the correct settings, I tried to get them sent to me from the o2 website, but it only sent the gprs and nothing to do with mms, so when i try and send a picture to someone it says 'user barred'
I have tried emailing
mycare@o2mail.co.uk but i never get a response..
any help appreciated
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Posted: 2004-05-27 03:15:12
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I have been having the same problems with my T630. To make matters worse, its an O2 contract phone too!!!!!!!!!!!! I contacted them and got this response....
Dear Nick,
Thank you for contacting O2 Customer Service.
I am sorry to learn that you are experiencing difficulties regarding our MMS service. I have checked our systems and can confirm to you that the MMS service has been enabled on your account. As such there are a few steps outlined below which I would like you to follow.
Firstly, please ensure that you have the correct settings stored on your phone. To do this, please visit our website by clicking on the link below and send the relevant settings to your handset -
http://www.o2.co.uk/productsservices/ota2/select/0,,184,00.html
Once the settings have been sent to your handset, please save and activate these settings.
Secondly, please switch the handset off and remove the battery and SIM card (please see your user guide if you are unsure of how to do this). Please clean the copper part of the SIM with a lint free clean cloth - this will remove any static, which may have built up on the SIM card. Now replace the SIM card and battery, switch the handset on and try again to connect to WAP over GPRS. If you can connect to WAP services over GPRS, try sending an MMS to a friend.
Thirdly (if you are still unable to use the service), please navigate through your phone's menu to the network selection menu. Once done, choose to manually select another network (preferably Vodafone) and wait for an error message to appear on your screen. Repeat the above process but this time selecting the O2 network. Please remember to set the phone back to automatic network selection (or equivalent). Re-attempt to use the MMS service.
Please Note: The 'Network Selection' section may vary according to manufacturer and model of handset. Please see you user guide for the correct menu map/instructions.
If you are still unable to use the service, please try a 'SIM-Swap'. A 'SIM-Swap' involves trying your SIM card in another O2 compatible phone and trying another O2 SIM card in your phone. In both cases, re-attempt using the MMS service. This exercise helps eliminate the possibility of a hardware fault being the cause of the problem. If you do not have access to another O2 compatible handset or SIM card, please visit your local O2 store where our friendly staff will be happy to help. To find out where your nearest store is located, please call 0800 224477.
If, after trying all of the above, you are still experiencing problems, please contact a member of our specially trained Data Support Team on 0906 895 0504 between the hours of 8.30a.m and 5.30p.m. Monday to Friday (calls charged at 50p per min).
To ensure that your problem is dealt with swiftly, you should prepare for the call by having answers to the following questions ready:
Mobile number affected
Alternative daytime contact number
Handset make and model
Time and date the fault occurred
Is the fault intermittent or continuous?
How long has the fault been occurring?
What error message is seen?
What error message is heard? e.g. 3 rising tones.
Result of SIM-Swap
Result of manual network selection
You may also find the following links useful for your MMS queries:
http://www.o2.co.uk/mediamessaging/webfaqs/0,,163,00.html
http://www.o2.co.uk/mediamessaging/pricelist/0,,162,00.html
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Guess what? Still doesn't work....
[ This Message was edited by: needles on 2004-05-27 21:24 ]
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Posted: 2004-05-27 22:23:59
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mines an O2 online contract, it's annoying because they seem to ignore the online contract customers, only way I can seem to contact them is via email, which they IGNORE!!
AAAAAAAARGGH!
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Posted: 2004-05-27 22:59:28
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I emailed them again as I was still getting USER BARRED.
They were adamant that my MMS was enabled.
I went into the O2 shop yesterday and guess what?? The staff there said "It appears your MMS is NOT enabled. The USER BARRED message appears because of this".
So keep on pestering them and they will eventually get it switched on.
Try to send them an E-mail with GET IT RIGHT in the subject field. This mail should go to a diferent department and I am keeping my fingers crossed this will be the end of it.
Good Luck!!!!!!!
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Posted: 2004-05-30 13:24:24
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@gismo thats why 02 offer these online tariffs as it reduces the input required from them,although if they answered emails it would be nice
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Posted: 2004-05-30 13:40:02
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Hmmm. I set up my MMS today...
It took me a painless 5min...first i went to nokia online and got the mms settings sent to my phone. Then i phoned O2 from my landline on 09063024445 and asked for mms to be activated on my sim...after the operator double checked if i had the settings, and was sure i only wanted mms activated, he proceeded to do so...and i hung up 1min39sec later (i was timing cos its a 50p/min line). I successfully sent an mms minutes later! I suggest calling that number and double checking your mms is activated. Cheers!
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Posted: 2004-05-31 03:55:00
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will that number work for O2 Online customers?
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Posted: 2004-05-31 11:55:00
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Yeah, i'm using an O2 Online PAYG sim. That line is specifically for the online sims i think - hence why its 50p/min - they try and encourage you to use e-mail.
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Posted: 2004-05-31 19:13:38
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fantastic! thanks!
I dialed that number, but it was just for PAYG he gave me a different number:
0906 302 5151 (For UK O2 Online Customers)
It was not enabled on my tarrif so he changed me to a different one with mms enabled, it should become acive after my next bill, so here's hoping
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Posted: 2004-05-31 19:21:58
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I called O2 and asked them to activate my MMS, i could send MMS messages but not receive directly to the inbox in my fone.
So what 02 did was they activated something on my SIM that let me receive them directly to my fone's inbox. After about a day it worked!
Except when my sister tried it didnt work...
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Posted: 2004-06-03 12:35:36
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