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Sammy_boy Posts: > 500

I've just taken in my P800 to a Carphone Warehouse to ask it they could upgrade my rather ancient firmware - which they said they'd do. For free!

And my phone I bought secondhand, was outside the one year warranty, and hadn't even come from the Carphone warehouse!

I asked again to confirm that the update was free, and the girl on the counter said that yes, it was! She even said she'd put a note on the system saying it was a free update, as if it was some sort of routine maintenance.

I'm confused. Has this CPW employee got her facts wrong, or can people get their phones, irrespective of it's age and background's firmware updated there?
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Posted: 2004-06-05 18:46:37
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mixin Posts: > 500

I've taken phones down whilst they are in thier warrenty period and had no problems with them updating it for free. But i got a T68i down which was about a year and a half old, which they tried to charge me £30 for...
ended up not flashing it

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Posted: 2004-06-05 18:56:58
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Sammy_boy Posts: > 500

This is why I'm a little confused at the moment - as I say my 2nd hand P800 is over a year old and yet they're updating the firmware for free!

I suspect the lady I spoke to could be wrong, and be getting her wrists slapped sometime in the near future! As she told me the update would be free, then the CPW should honour this as I wouldn't have got it done if it cost me more than £20 or so.

I'm not complaining anyway, with a free software update!

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Posted: 2004-06-05 19:10:15
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power egg Posts: 2

I remember when i took my VX220 in for a repair the turbo pipe cracked the bloke assured me it would be repaired under warranty. I went back to pick up my baby a day latter and they had a bill for £114. They said it was a mistake its not covered under warranty. They wouldnt give the keys back untill i payd so i had no choice. So basically be careful.
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Posted: 2004-06-05 19:19:51
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Lynx69 Posts: > 500

I didnt know they did fw upgrades. Are cpw unofficial service point or something? This message was posted from a T610
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Posted: 2004-06-05 19:53:36
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dogbone33 Posts: 82

wow... over here se service center only charge you around US$7 to upgrade your phone if its out of warranty...

cant believe it cost more than US$30 just to upgrade fw...???
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Posted: 2004-06-05 20:17:31
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welsh uk Posts: > 500

I had my T68 upgraded to a T68i and had new firmware installed on my P800 from CPW and i never paid anything to have them done

I have never bought any phone from CPW and they have never asked me for any documentation to prove that i have bought the phones from them or asked if i have the warranty for them
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Posted: 2004-06-05 22:24:29
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Jezzaj Posts: 321

@lynx yeah theres loads of CPW service centres.just call your local CPW and ask where the CPW service centre near you is,you can go to anyone and get it posted but i prefer going and just waiting a couple of hours
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Posted: 2004-06-05 22:56:31
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Lynx69 Posts: > 500

Im gonna call them then. Hopefully it will save me having to go a lotta miles to the closest se centre. This message was posted from a T610
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Posted: 2004-06-05 23:03:27
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andysam Posts: 41

Quote:
On 2004-06-05 19:53:36, Lynx69 wrote:
I didnt know they did fw upgrades. Are cpw unofficial service point or something?

No, they are OFFICIAL SE service cenre agents.
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Posted: 2004-06-05 23:14:44
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